CPM causes hight CPU Utilization

[Ayman Altounji]

I have had problems with a SQL server failing to respond in foreground for several months that required reboots. I finally caught it soon enough to find that CPM was using a steady 50% utilization, leaving less than enough for SQL to complete running tasks. I killed CPMSVC.EXE when near 100% and after several minutes, task cleared and CPU utilization was only 3%.

Is there a problem with V1.70? Do I need to remove, reboot, and re-install it? Is the 1.70A the same as 1.70?

Please let me know what I should do to resolve this agent problem.

Thank you,
Gordon Schillinger

[Ayman Altounji]

Normally not an issue... Do you remember if SNMP was installed BEFORE SP5? Might just try reinstalling SP5 and then removing and reinstalling CPM (or try CPM 1.8).

[Gert Luyten]

There is a known problem with certain UPS series (f.i. the 3000XR). The high CPU utilisation is caused by an electrical load on the serial port of the server - which connects to the UPS. Call Compaq support for more info.