False Alerts.

[Dan Hase]

We have a compaq TL895, with an MDR. When we run backup jobs the new version of the agent 6.0 pages us with the following messages.

External Tape Drive Status Change. This trap signifies that the agent has detected a change in the status of a Compaq External Tape Drive. The variable cpqFcTapeDriveStatus indicates the current tape status. User Action: If the tape is failed or offline, check the tape and all connections.

There is nothing wrong with the library or the drive. Does anyone know how to correct this issue?

[Brent Ingler]

This probably is just indicating a status change from inactive to active, or some other benign message. I'd check your query, and see if this is just an informational message. If it is, you can exclude any informational events, or you could get even more granular, and exclude the specific type of event that's causing this. If you post how your query is set up, that might help us give you more feedback.

Brent

[Dan Hase]

It's actually coming in as a critical event...

Event Severity: Critical
Cleared Status: Cleared
Event Source: min-nrt-exch1
Associated Device: min-nrt-exch1
Associated Device Status: NORMAL
Received: 27-Nov-2002, 03:09:00 CST
Description: External Tape Drive Status Change. This trap signifies that the agent has detected a change in the status of a Compaq External Tape Drive. The variable cpqFcTapeDriveStatus indicates the current tape status. User Action: If the tape is failed or offline, check the tape and all connections.



Trap Details
Variable Description Value
An administratively-assigned name for this managed node. By convention, this is the node`s fully-qualified domain name MIN-NRT-EXCH1
The Trap Flags. This is a collection of flags used during trap delivery. Each bit has the following meaning: Bit 2-31: RESERVED: Always 0. Bit 1: Client IP address type 0= static entry 1= DHCP entry Bit 0: Agent Type 0= Server 1= Client NOTE: bit 31 is the most significant bit, bit 0 is the least significant 0
Compaq External Tape Drive Controller Index. This value is a logical number whose meaning is OS dependent. For tape controller has one unique controller number associated with it 32769
Compaq External Tape Drive Scsi Bus. The bus index indicates to which SCSI bus instance on a tape controller this table entry belongs 9
Compaq External Tape Drive Scsi Target. The target index indicates to which SCSI ID on a tape controller SCSI bus this table entry belongs 3
Compaq External Tape Drive Scsi Lun. The Lun index indicates to which logical unit on a SCSI ID on a tape controller SCSI bus this table entry belongs 0
Compaq External Tape Drive Model. This is the model name of the tape drive. It can be used for identification purposes COMPAQ 35/70GB DLT LDRV
Compaq External Tape Drive Firmware Revision. This is firmware revision level of the tape drive. It can be used for identification purposes 2561
Compaq External Tape Drive Serial Number. This is the unit serial number for the tape drive. It can be used for identification purposes PXA45S1121
Compaq External Tape Drive Location. This is the location of the tape drive FCTC WWN 500508B300103BA8, SCSI bus 9, Target 3, Lun 0
Compaq External Tape Drive Status. The tape drive can be in one of the following states: other(1) The tape drive is in a state other than one of those listed below. ok(2) Indicates that the tape drive is in normal operation mode. No user action is necessary. degraded(3) Indicates that the tape drive has degraded in some manner. failed(4) Indicates that the tape drive has failed and can no longer return data. The tape drive may need to be replaced. offline(5) Indicates that the agent can no longer communicate with the tape drive. This could be caused by a cabling problem or the tape drive may be powered off. missingWasOk(6) Indicates that a tape drive had a status of OK and is no longer present. The drive has been removed. missingWasOffline(7) Indicates that a tape drive had a status of OFFLINE and is no longer present. The drive has been removed ok

Mib Information:
The associated MIB File Name for this trap is cpqfca.mib and the MIB identifier CPQFCA-MIB

[andreas schwaiger]

Hello Dan,

is there any news in this case?
I have the same problem.

regards