Installation on Terminal Server

[Ayman Altounji]

After installing Insight Manager on Windows NT4 Terminal Server, other users can't open the Program. The error message "Invalid Files: You Must Reinstall" appears. The user under which the installation was made still can open Insight Manager.

[Ayman Altounji]

Did you change into install mode (change user /install) before the installation and then back to execute (change user /execute) when finished ?

[Ayman Altounji]

I got the same problem on Windows 2000 with Citrix Metaframe 1.8.
I got the latest Support pack and SP1 on W2K.

[Ayman Altounji]

go into policy editor(poledit)
file open registry
local computer
system
snmp
ADD your community string ( do not delete the black vertical bar)
restart your agents

all should work

[Ayman Altounji]

There is a known issue with Compaq Insight Manager running on a WTS environment. When users other than the installer of Insight Manager attempt to run Cim.exe, they receive the following message: "Invalid Files - You Must Reinstall." This problem occurs because Cim20.ini is not copied into each user?s home Windows directory. To resolve this issue, set the application compatibility bit for this application to always receive %SystemRoot% as the Windows directory instead of the user?s Windows directories. To do this:

1. Log on as an administrator.

2. Run Regedt32.exe. Select the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion \TerminalServer\Compatibility\Applications.

3. From the Edit menu, click Add Key.

4. In the Key Name field, type CIM (this is the name of the Insight Manager application.

5. With the new key selected, choose Add Value from the Edit menu.

6. In the Value Name field, type Flags. Select REG_DWORD as the Data Type. In
the Data field, type 40C in hex.

..

[Ayman Altounji]

Good information - but the changing to install mode then back to execute mode would be recommended. While registry key changes may work, Compaq does not normally recommend hacking the registry.

[Ayman Altounji]

Please note:

This will not work. When mulitple people attempt to launch CIM, they are trying to access the same database files. THis will cause an error and will typically crashed the program and possibly corrupt the database. I played with this solution a long time ago and spent months on it, working with Citrix and Compaq only to come to the conclusion that because of the database structure of CIM, it is not possible.

Regards,