ILO 3 Remote Console No Video issue

[markys]

I have a DL580 G7 with ILO 3, when it boots into the OS I get a black screen and no video reported.  I do have a valid advanced licensed applied, the java console reports at the bottom Connected Video_suspended.

[Oscar A. Perez]

How about the .NET Remote Console? Same issue?

[markys]

Yes its the same.

[Oscar A. Perez]

What OS is this?  What screen resolution are you using?

[markys]

The OS is Windows 2008 R2 Enterprise 64bit, the screen res should be 1152 x 864

[bouza]

Hello --

I too have this problem; with the Integrated Remote Console it reports "No video". With the Java Integrated Remote Console it reports the "No video" also, although I have seen video suspended message once too.

The remote server is HP DL580G7 with ILO3 using ILO firmware 1.20 from March 14, 2011.

I have tried to connect from : WinXP_SP3 with IE8 and Win7_SP1 and IE9.

[EOC_Ben]

I have exactly the same issue. Couldn't find anything about this beside this post...

Was issue solved ? How ?

Thanks for your help,

Ben

[Jason Salgado]

I had the latest ATI driver installed, had the same issue, no video.  Rolled it back to use a microsoft generic video driver and ILO3 remote console now displays video.

I tried ILO3 firmware 1.25 and 1.20, only RDP would work.  No video from Dameware or ILO console.  As soon as I rolled back the video driver to use a microsoft standard vga adapter, video came right back.

[Oscar A. Perez]

How about the ATI video driver that we include with PSP (ProLiant Support Pack)?

[Peter Tan]

I have 2 units of DL380 G7 with iLO 3, I can not access it from outside network,

error message:java connection timeout and .NET no video.

Firewall port opened: 80,443,23,22, 17988.

With the above ports opened the DL380 G5 with ILO 2 on the same subnet can access form outside network.

Remarks: Tried the iLO 3 firmware 1.20 and 1.25 both can not work.

[Oscar A. Perez]

You need to open on your firewall TCP port 17990 for iLO3 remote console. 

[Peter Tan]

No Luck, opened port 17990 still can not solve the problem.

[mxb144]

Something that worked for me:

I had the “no video” when ilo (intergrated remote console) onto the blade server via the chassi Onboard Administrator

I click on Web Administration (access the iLO web user interface) , and selected Administration, then User Administration

Selected the Administrator local user account and click Edit, then set up the local password for the blade

http: over to that single blade server

Logged on that blade server using the Administrator local user account

Return to the chassi Onboard Administrator and started the ilo connection to the server, and then it prompted me `Shared` or `Acquired`.

Voila, it works.

I hope this will help others.

[KarimK]

Hi,

I also have the have this issue where the ILO is not displaying Video on a DL580 G7 ILO 3, with latest firmware 1.26 installed..

Did anyone get to the bottom of what was causing this, it would appear to be a Windows Driver as i can see the server booting to Windows at the Kernal Load sequence..

Thanks,

Karim

[jbt99]

I've had several of 32 machines go "Dead" even though the power was still on.  After waiting too long for an IT ticket, I went into ILO on one of the machines and clicked Reset ILO from the diagnostics page.  Then I cold booted the machine.

It sprang immediately back to life.

I repeated these steps on the other two and they came back to life as well.

I closed the IT ticket.

I'm clueless about what happened, but that worked for me and the machines remain in service.

[Dazzle]

Thanks jbt99 - ILO reset plus Cold Boot worked for me :)

[Atif-Bebal]

Both remote console apps use TCP port 17990 to connect to iLO3 (unless you changed it from the default value). Ensure that his TCP port isn't getting blocked by a firewall.

[conma293]

I too have this problem - "Connected Video_suspended"   ..  EXTREMELY frustrating as it had happened to one of my servers, I dealt with it, now I had to reboot my primary and it too has done this.. It was working 5 minutes ago!!

details

DL385 G6

yes iLo doesnt console for .NET or java

yes i have tried resetting iLo then cold boot

yes i have tried changing the video options in rom (currently back to default optional primary, embedded disabled)

it actually shows the bootup process but dies when I select the current fedora kernel at grub

if i choose an old version of fedora kernel it actually shows graphics

but that old version of fedora is problematic

....help :-(

[Hankk177]

I just ran into this issue on some DL360 G7s.  Updated to the latest SPP (2014.09) and iLO firmware (1.80) and no change.  I then reset the iLO via the management page as many have suggested - same issue.  I did a cold boot - same issue.  I unplugged the server and let it sit for 5 minutes.  same issue.

what fixed it for me was flipping DIP switch #6 to reset the nVRAM.  after doing that everything came back fine.

just FYI

[luismendeze1]

This one worked for me. 

When to device manager and right click on the diplay adapter, ( it had ATI driver), select properties >drive tab>Roll back driver>rebooted the box and I had the video not only in the post screen but also in the windows environment.

[Fred_G]

Thx ! This solution works for me !

I replaced the ATI Driver by the Standard VGA and after the reboot the remote console works again.

[Upinder]

If the remote console is blank with no video or trying to authenticate and closes,

Please follow the steps below which could resolve your issue.

1. Mostly the issue here could be with the Port number - Go to Administration -> Remote Access -> Check the port number, if the port number is listed as 17990 or 12990 change that to 23 or vice versa

2. Upgrade the ILO firmware update.

3. Also make sure that that the server IP is pingable.

Regards
Upi

[IDATAMAN]

Opening ports 17990 in/outbound in Windows Firewall fixed this for me.

Windows 10 Pro 64bit, Version 1709, 16299.431

[VinnyWills · Accepted solution]

Issue resolved by removing the video driver and upgrade to video driver is required in this case ..