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iLO and AMS not recognise the status of the replaced hardware

 
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Occasional Collector

iLO and AMS not recognise the status of the replaced hardware

Dear Community Team,
We had to replace the HBA adapter in our ProLiant G10. After the replacing, the iLO not presented the status of the adapter.
https://imgur.com/8jdQPCb
I updated the iLO firmware and the drivers. Anything else?
Thank you,
Br
Attila

3 REPLIES 3
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HPE Pro

Re: iLO and AMS not recognise the status of the replaced hardware

Greetings!

What is the card model that has been replaced? (sorry screenshot doesn't open)

-> Please reset iLO from iLO console and check.

Procedure

1. Click Information in the navigation tree, and then click the Diagnostics tab.
2. Click Reset.
3. When prompted to confirm the request, click OK.
iLO resets and closes your browser connection.

-> Please check firmware of the HBA card. Bring it to the same level as the previous card and check.

-> Please ensure AMS is upto date.

-> and card connected to active network

I am an HPE employee
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Occasional Collector

Re: iLO and AMS not recognise the status of the replaced hardware

Hello,

Sorry, I fixed the URL to the screenshot.

HPE SN1100Q 16Gb 1P FC HBA
Firmware verion on both: 01.72.02

AMS version: 1.4.2 (1166.3.rhel7 release)

I tried the reset, but it didn't solve the problem.

Yes the connection is active.

 

Attila

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HPE Pro

Re: iLO and AMS not recognise the status of the replaced hardware

Thank you for the screenshot.

I understand that the FC connection on the both the FC HBAs are active however iLO reports the port for 1st card as unknown.

Please check the link status for the first adapter in Integrated Management logs in iLO.

Please check the LED status on the SFPs and specifically on the PCIe slot1 card.

Please swap the SFPs between the cards during downtime to check if there is any change in the behavior.

If the issue persists, please log a support case. https://pg-receiver-pro.glb.itcs.hpe.com/WclWeb/WclEntry.aspx?origin=acc&cc=AU&lang=EN&co=hpe

 

I am an HPE employee
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