iLO II Remote Console Issue (no mouse control)

[Stuart M. Garland]

Can anyone please help. I have a DL380 G5 with the iLO II configured for AD integration.
Everything about the iLO II works perfectly, except one thing...whenever I connect to the integrated remote console, I cannot use my mouse. The mouse on the target server is shown, but I have no control over it. I've tried clicking on the remote console and also right-click to re-allign the mouse, but with no response.
Any help much appreciated.

Stuart

[Hayden Fountain_2 · Accepted solution]

Stuart,

I can't help you but I can lend support to your cause as we have had the same issue.

I will be trying the latest SmartStart (7.7 I believe) to see how it goes

[TimeOut]

Do you guys have the High Performance Mouse setting to Auto? Try setting it to Enable and see if it makes a difference.

[Stuart M. Garland]

Thanks for your help guys, but no joy.
I have now raised a support call with HP and will post any solution that they provide, but I wouldn't hold your breath (I have support calls with HP still open from 3 months ago!!).

Cheers

Stu

[acartes]

Does the remote keyboard functionality of iLO work? This is through the same interface as virtual mouse capability.

If KB works and mouse does not, I would examine the high-performance mouse setting. Try disabling it and see if that affects the experience whtn you restart IRC.

[Stuart M. Garland]

Thanks for the idea, but have already tried disabling, enabling and left on automatic setting for the high perfomance mouse.
The keyboard functions perfectly, regardless of settings employed.
I've opened a support call with HP, so I guess, in about a year or so, I'll be able to post an update!!!

Cheers

Stuart

[acartes]

What OS are you running on the host?

[chongkan]

USB or PS2 mouse? It doesn't matter if it is PS/2 or USB, check USB functionality on RBSU and set it ENABLED.

[Stuart M. Garland]

Thanks again for the input guys, but still no change.
The host OS is Windows Server 2003, and I have tried both a PS2 and a USB mouse, but to no avail.

Cheers

Stuart

[TimeOut]

Did you disable the HP iLO Management Channel Interface Driver by a chance?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00867512