InitializeSUM job failed because SUM Create Session Failed

[Max99]

Hi,

I've a problem with new spp 2024.09, when i'm trying to update server with new spp i got an error InitializeSUM job failed because SUM Create Session Failed (Job aborted).

I'm using offline method, ilo amplifier pack version 2.23.

Previouse spp updated without any problem.

Please help!

[TVVJ]

Hello,

It is possible that the downloaded image may be corrupted. It is recommended to download the image again and see if it helps.

Regards,

[Max99]

I've re-download the image and it doesn't help, by the way, the problem is only with iLO Amplifier Pack, i've tried to upgrade in server itself and it was successful. The problem is that i have more than 200 servers and i need to do it with Amplifier

[TVVJ]

Hello,

You may contact HPE Support by creating a case for further assistance.

Regards,

[deVries1]

Could you please share your outcome with us, facing the same issues. (With the same versions)

[QuentinD76]

Same here. Ilom 2.2.3 with SPP 2024.09

wait and see ...

[deVries1]

@Max99 

Any news from HPE regarding this issue?

[tramsek]

It's because iLO Amplifier has been discontinued. Product Change Notification: (Revision) HPE Platforms - Discontinuation of iLO Amplifier Pack, InfoSight for Servers and Deprecation of HPE iLO Amplifier Hardware Support Manager (HSM) Support for VMware Lifecycle Manager (vLCM)

See this thread Solved: Amplifier Pack Error with SPP 2024.09 - Hewlett Packard Enterprise Community (hpe.com)

[deVries1]

Just a thought, could the issue be the new SUM version in the ISO?

If you make a custom ISO with the old SUM and the new firmware/drivers, would that work?

[Sysmexnz]

It might be possible. I mashed together March 2023 and March 2025 (copied 2023 over the top of 2025, so it would have the older and later packages, but the older SUM) using "AnyBurn" and it appeared to accept it in iLO Amplifier Pack interface. The firmware may be up-to-date already, so I don't think it performed any action. I would suggest giving it a go and hope for the best.