IP Console Switch G2 AF622A AF620A java & HTML5 acces not working

[John David Adamski]

Recently I've been having problems with remote access to KVM sessions via browser (remotely) with our two KVM switches (AF622A & AF620A).  I can get to the kvm switches and navigate around the settinga and option, but when I open a session to a device on the kvm switch either by the java applet or HTML5. I can't user the session to do anything.  either the video will not refresh or both video and keyboard/mouse will not work.  So it useless to try and use the browser interface.  I have to go to the direct connected monitor/keyboard/mouse.  which for one is 60 feet away the other 150 miles.  not so easy to get to. 

my guess a windows and/or java update caused the problem as was working a month or so ago and just reciently started to have the problem.  I checked firmware 2.10 (9/21) is the latest and I am on that. 

anyone have any other ideas?

[Suman_1978]

Hi,

I have not worked on this model of switch, but here is an advisory, check if this works.
Advisory: HP ProLiant Servers - HP KVM IP Console Switch G2 may Fail to Launch After Updating to Java 7

HPE IP Console Viewer Software for Windows.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[John David Adamski]

@Suman_1978 

that from 2014, but I did download the software and try it.  it doesn't seem to be working as there is no place to enter creditals.

[Suman_1978]

Hi,

Have you tried from a different Browser or cleared Cookies, browser history?

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[John David Adamski]

yes, different browsers, tried chrome and edge for first time trying to access kvm - normally use firefox.  all 3 have the problem.

can't remember if started after August or September patch tuesday.  gotten java, windows and firefox updates all about the same time. before posting here I tried chrome and edge.

[Suman_1978]

Hi,

Sounds like some software update not being compatible.

I would suggest to get in touch with HPE Support.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[John David Adamski]

well don't have this on a support contract so not sure how much help will get.