100 % CPU Time on MS Exchange Servers

[Brian P.Kelly]

After installing the SIM agents on 3 Exchange servers, after the 1st reboot the servers CPU utilization jumps to 100% and stays there. If I shut off the SMH service (which shuts off the foundation svs) the problem goes away. As soon as the services are started or after a reboot which starts the services the CPU utilization goes back to 100%. All other (file and print) servers are fine. The servers are 2-win2k and 1-w2k3
Any Ideas??

Brian

[Rob Buxton]

Did you install the entire PSP or just the Agents?
What version of Agents / PSP?
What model of Server?

[Brian P.Kelly]

Thanks for responding.

Installed PSP 7.4 "A"
I Installed all agents (no errors)

Servers are
DL360 G3
ML370 G3
ML370 G3

Also can you point me to where I can sign up to be notified of new PSPs. I just noticed 7.4 "B" is out.

Brian in NH
It s/b -10 out and it's 52 degrees!!

[Rob Buxton]

Don't worry about 7.40B, there's no difference!

Where are you seeing the 100% CPU Usage? There's a problem with the 7.40 Agent in that it misreports the CPU Usage. The fix for that is Version 7.41 of the Management Agents.

Go to:
http://h18007.www1.hp.com/support/files/server/us/index.html
You can find it after selecting the OS category. It doesn't need a reboot to install.

[Brian P.Kelly]

Rob I see the utilization in the task manager. After installing the SIM agents on the Exchange servers, after the 1st reboot the servers CPU utilization jumps to 100% and stays there. The users start to complain that the servers slow. If I shut off the SMH service (which shuts off the foundation svs) the problem goes away. As soon as the services are started or after a reboot which starts the services the CPU utilization goes back to 100%.

I have installed the 7.41 agent on one server as a test and will get back to you.

[Rob Buxton]

Brian,
That sounds more like a real problem rather than the mis-reporting of the Agents I've seen.

Out of interest, what version of Exchange?

From your initial note you're seeing the same behaviour on W2K and W2K3, is that the case?

It's just we're running Exchange 2000 on a DL380 under W2000 and I've not seen any similar issues.

[Brian P.Kelly]

We're running both Exh 2000 and 2003.
After several reboots the 2000 server has settled down and runs fine. The 2003 servers (2) did not settle down?? I'm holding back on anymore exchange agent rollouts until I get to the bottom of it. I'm beginning to wonder if it is an installation order problem? IE:the agents loaded before SNMP. W2k3 out of the box does not install SNMP.
I'm going to uninstall everything and retry it to see what happens. Crossing my fingers it's a critical box.
FYI-I like the 7.41 agent install, checks for SNMP and deactivates the ILO service.
Sweet

Brian

[Brian P.Kelly]

I was doing the old what's different about these servers than any of the others? The only difference Exchange and I just dicovered they show a default web server under tools and links. I'm going to shut that off before the install.

[Rob Buxton]

Brian,
If you use Smart Start to build the Servers then SNMP is installed and all of the Agents are installed at the same time.

This also installs a consistent PSP which is recommended.