Automatic Event Tasks

[Colin Weaver]

I have setup Systems Insight Manager and followed the help area documentation on setting up both e-Mail and pager Automatic Event tasks for Critical and Major events.

However, when running a test I cannot make any of these tasks actually run, meaning we are not recieving notifications. FYI the test I have done is to setup a system be monitored by Systems Inisght and then switch that test system off. The status of the system changes to Critical, but I don't get an e-Mail or a page and if you Manage The Automatic Event Tasks they show as Never run rather than run when the status changed to Critical.

[Jadrice Toussaint]

Colin -

it should be change to whenever a device or events meet the criteria. You should definitely modify it to specify that. Run your test again.

[Rob Buxton]

And another way to test is on a Server of you choice, go to Control Pannel and run up the HP Management Agents GUI. There's a send SNMP Trap there. That generates a Generic trap which flags as a Major Event.

[Colin Weaver]

Ta Jadrice, but I think I have already don what you suggested and it still doesn't work - in the Automatic Event Task, I have specified Critical or Major events defined against my test server and made sure that the Time filter option is not ticked (which should result in 24x7 notifications) but the Tasks still show as Never started. Is there somewhere else I should be defining the Event and the device other than in the Automatic Event Task?

[Colin Weaver]

Ta Rob

Sending a test trap from the agents on the server has caused the related Automatic Alert Task to run - what I now need to know is how you make the tasks run against a status change - i.e. server becoming unavailable, rather than when the agents detect an error and send a trap. Any ideas

[Colin Weaver]

OK slight weirdness here - after sending the test trap suggested by Rob earlier and seeing it work I then shut down my test server and the Critical Event for the shutdown also notified correctly via the Automatic Event Task

Does this mean in order to activate your automatic Event tasks you have to send at least one SNMP trap to your Systems Insight Console?

[Jadrice Toussaint · Accepted solution]

No

What may have happened is that the device or server that you've tested may have not being discovered or part of the query list. Sending a test trap does not activate the automatic event handling. My gut feeling tells me that this server may have not being discovered properly prior to running the test.

[Colin Weaver]

Thanx for all the help - system seems to be alerting correctly against both my test server and some of my live servers now.

[Tim Bonney]

Ensure that your server's snmp settings is sending traps to the management server's ip. Verify that your email settings are correct on the managemnet server i.e smtp port, etc. Also, might want to check that your snmp settings on the server are set to handle that specific trap.
Good Luck.