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08-29-2007 05:02 AM
08-29-2007 05:02 AM
Can not update drivers: required hardware is not present
I've seen others having this issue, but have not found a fix for mine . . . I have a DL385 G2 - Win2K3SP2, Nothing too special about this server except we uses P2P instead of doing a fresh build... I have 10 other exact same hardware - similar SW servers with no driver issue . . . This server is reporting that I have:
HP Proliant ATI RAGE XL Video Controller Driver , and HP Proliant Smart Array Device Manager Extension for Window Server taht are out of date. The version control agent is yellow flagged on these two, and the solution of deleting the "Discovery" directory did not fix it (as suggested here: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01092497&dimid=1445541780&dicid=alr_jun07&jumpid=em_alerts/us/jun07/all/xbu/emailsubid/mrm/mcc/loc/rbu_category/alerts ) . . . I think it might have something to do with having used P2P?
Anyone else out there find any other solutions? I can't find an easy ways to un-install those drivers, and it makes the HPSIM flags pretty much a waste of time if I always have yellow flags that don't mean anything . . .
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08-29-2007 12:21 PM
08-29-2007 12:21 PM
Re: Can not update drivers: required hardware is not present
What happens if you try and update the driver using the VCA?
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08-30-2007 01:45 AM
08-30-2007 01:45 AM
Re: Can not update drivers: required hardware is not present
The release notes for VCA version 2.1.9.790 say
"Fixed a defect where Version Control Agent (VCA) incorrectly reports an inactive or obsolete Software and Drivers that are not actually required to be installed on ProLiant Servers, causing Overall status display as yellow (Degraded)."
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08-30-2007 01:53 AM
08-30-2007 01:53 AM
Re: Can not update drivers: required hardware is not present
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08-30-2007 02:10 AM
08-30-2007 02:10 AM
Re: Can not update drivers: required hardware is not present
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08-30-2007 03:14 AM
08-30-2007 03:14 AM
Re: Can not update drivers: required hardware is not present
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08-30-2007 04:14 AM
08-30-2007 04:14 AM
Re: Can not update drivers: required hardware is not present
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09-05-2007 08:28 AM
09-05-2007 08:28 AM
Re: Can not update drivers: required hardware is not present
P2P is definetly the cause ...we use Ghost and Sysprepped images (HP does not support ghost)but were able to recreate the problem with P2P to they would support us.
I've had a case opened for months and they still haven't found the fix. I will let you know if they find something!
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09-05-2007 08:30 AM
09-05-2007 08:30 AM
Re: Can not update drivers: required hardware is not present
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09-05-2007 09:47 AM
09-05-2007 09:47 AM
Re: Can not update drivers: required hardware is not present
tested with the DL385 G2 and BL465c:
* reboot your server into safe mode
* rename the c:\windows\system32\drivers\ati2mpad.sys to ati2mpad.sysold
* reboot.
no functionality is lost on these servers.
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01-09-2008 06:37 AM
01-09-2008 06:37 AM
Re: Can not update drivers: required hardware is not present
Has anyone found a solution yet?
Thanks
Chris
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01-09-2008 07:23 AM
01-09-2008 07:23 AM
Re: Can not update drivers: required hardware is not present
Yvonne
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03-26-2008 08:45 AM
03-26-2008 08:45 AM
Re: Can not update drivers: required hardware is not present
Has anyone updated to 8.00 to see if it fixes this issue?
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03-27-2008 05:25 PM
03-27-2008 05:25 PM
Re: Can not update drivers: required hardware is not present
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04-15-2008 10:04 AM
04-15-2008 10:04 AM
Re: Can not update drivers: required hardware is not present
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04-15-2008 11:18 AM
04-15-2008 11:18 AM
Re: Can not update drivers: required hardware is not present
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10-25-2008 06:03 PM
10-25-2008 06:03 PM
Re: Can not update drivers: required hardware is not present
reboot your server into safe mode
* rename the c:\windows\system32\drivers\ati2mpad.sys to ati2mpad.sysold
* reboot.
On one server I didnt have to boot into safe mode. The driver wasn't in use. This was a problem for us on BL465c's believe it or not. Looked for a long time for a resolution.
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10-29-2008 05:06 PM
10-29-2008 05:06 PM
Re: Can not update drivers: required hardware is not present
This happens when you use an image to create a new server or if you use RDP that has an older image (such as iLo instead of iLo 2).
We'll just have to keep waiting on HP...
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10-29-2008 05:29 PM
10-29-2008 05:29 PM
Re: Can not update drivers: required hardware is not present
We've actually stopped using P2P for migrations and are now doing restores to new hardware. It's not worth it for us.