Cannot get PMP to restart with HPSIM 4.2

[Rob Buxton]

Hi All,
I cannot get PMP beyond the Red Critical Circle.
I can get to both the PMP Licensing and PMP configuration page.
I've tried:
From Configuration, Stop all Monitoring and Restart.
Stop and Start the HP Proliant Performance Pack and HP PMP Tool Services.
As above but in combination, e.g. Stop all monitoring from the Services, Stop both Services, Start Services, Start Monitoring.

I've also noticed that the Update Server list will not pick up a New Server in the PMP Licensing Screen.

[David Claypool]

Are you sure the installation of PMP 3.1 went successfully?

[Rob Buxton]

David,
They came back this morning...
Yes, I did an initial check post install. I also licensed our Dl380 G4 which is only recognised by 3.1.
I updated the JRE on the HPSIM Box to 1.4.2_06 as a result of the report from testing the VPM.
This needed a reboot. The icons all looked okay on HPSIM ( green and yellow) but I couldn't access any PMP Pages including the License and Config screens.
After restarting the PMP Service I could then access the License and Config screens but the PF Icons were always red and stayed that way hours not minutes I'm aware of the time to establish .
This morning I had an odd lock up on IE on my workstation that took out my HPSIM and other sessions. Logging in now and the PMP Agents are fine. I cannot see how that would be related.
I'm confused.

[Rob Buxton]

David,
The other issue, now that things have started monitoring correctly that is still outstanding is that the Update Server List on the License Screen doesn't seem to work.
We've a new DL380 G4 Server that is fully accessible and recognised by HPSIM, all SNMP Settings are okay as far as I can see. It is not appearing in the List of Servers to license.

[Prakash_28]

1. PMP 3.1 supports DL 380 G4 server. You may have to run software status polling if you do not see this server in PMP licnesing page.

2. The PF column showing critical icon could be for the follwoing reason:
Agents are not retuning the complete data to PMP, please start HP Management agents on the monitored server could resolve the PF status.

[Rob Buxton]

At the time of upgrading to HPSIM 4.2 we had a DL380 G4, once all the installs were done I could license this Server, it was already in the existing PMP List and had previously been listed as unable to be licensed.
We have a new Server that happens to be another Dl380 G4. I cannot get PMP to see the new Server. This Server is fully accessible by the Management Agents, VCA etc. and the VCA status is okay.
Using the Update Server List button does not find the new Server.
Polling Tasks for H/W and S/W have run.

[Rob Buxton]

It took the Bi-Weekly Task to run before PMP would list the new Server as able to be licensed.
It must reference a table updated by the Bi-Weekly Task.