cannot load VC agent update

[nathan_78]

Name: HP Version Control Agent for Windows
New Version: 2.1.4.750
Beginning Silent Session...

The software is not supported for installation on this system.

The system must be rebooted before installing this software.

Installation will not continue.

The operation was not successful.

These are DL380 G4's. I have reboot the servers several times and yet still cannot get this version of the agent to load. We are currently on 2.1.2.740 I did notice on the release notes there was a 2.1.2.740B between the new version. Any one got a clue on this one why 2.1.4.750 will not load??

[Ole Thomsen_1 · Accepted solution]

Did you try to uninstall the old one before installation?

Ole Thomsen

[Mikael Rönnbäck]

I've seen the VCA installation fail if preconditions are not met, I think it requires both HP SMH and SNMP to be installed, does the installation log say anything about any missing precondition components ?

[nathan_78]

Ole Thomsen,

unistalling worked and reinstalling worked. Thanks