Changing "run-as" user name

[Tim Keene]

I'm replacing an administrator of SIM 5 at my office. When he installed SIM, he used his personal account instead of a new account. If we disable his login account, SIM stops working, so I was wondering if anyone could provide the steps to change the user name?

What's odd is that the actual Insight services are running as Local System, yet the config file shows the user name. I tried changing the user name there, but the system won't load up. I'd prefer not to reinstall. Any assistance would be appreciated!

[Joel Rubenstein · Accepted solution]

Tim,

First the SIM service should not be running as "Local System" because there are various tasks in SIM that will not run correctly. So you should modify the SIM service and the plug-in services to use an administrator level account.

Now, The access to the SIM database is configured in the database.props file.

The database.props file is used to specify the username configured for database access and will contain an entry like the following.

hp.Database.username=AETSIM\\Administrator

The are 3 formats for this information.

\\ for domain accounts

\\ for local accounts

for SQL server accounts

The mxpassword command is used to configure the password used for database access with the following syntax

mxpassword -m -x MxDBUserPassword="password" the password can contain special characters but not the double-quote character. This command is case sensitive.

NOTE: the " {quote} around the password is MANDATORY.

[LNS]

I have the same problem. I am new to HP SIM so I don't know the commands.

In my case we forgot the username and passwd to login into web interface of HP SIM now we want to reset the username/passwd and domain name to Administrator account. I tried Administrator/Adiministrator and domain name as local system name but it is not working . Any help is greatly appreciated.

Thanks
Latha