Contract and Warranty Task

[Jeff Peil]

We have a new install of SIM 5.1. I have seen in the forums reference to "Warranty and Contract tasks". So after some readin, on page 258 of the admin manual it says if I View All Scheduled Tasks, I should see two items related to this: 1. Initial contract and warranty collection and 2. Monthly contract and warranty collection
Neither of these are in my list. I also don't see anything under Options as I have seen some people refer to.

I did a full install of SIM 5.1, no errors, and it is monitoring 275 servers pretty well.

Where are these warranty menu items?

[Rob Buxton]

On the HPSIM Server itself there should be an Icon for Remote Support Manager, also installed as part of HPSIM 5.1.
Run and Configure this which will also configure the ISEE component and then should run the tie in to the Warranty stuff.

[Jeff Peil]

Rob, thanks. That is the thing, I looked for that yesterday after seeing your answer to another thread, and I dont have that "Remote Support Manager" in any menu either. Is that a downloadable install that I need to do?
Thanks again.