Critical Errors - Unable to Clear

[Bob_233]

I have a minor error showing up in the insight manager console that I am unable to clear. It is showing under Recovery>Critical Errors (Recovery) "NT BugCheck Data = STOP: 0x0000001E (0xC0000005, 0x8013A23E, 0x00000000, 0x00610077)".

I am running upto date agents but I am unable to clear this event (Even after a reboot).

Can someone help me out with this?

Thanks in Advance

[Rob Buxton]

Go to the Integrated Management Log and mark any items cleared.

You can do this either from winin IM or use the IML GUI from the Console Panel on the Server.

[Bob_233]

Thanks for the reply.

When I run the IML I get

"The Driver Either Does no Support the Integrated Management Log or There is no Integrated Management Log on this System"

Do I need to install this just to cleat the event?

[Rob Buxton]

What kind of Server / OS is this?
Where about under Recovery? Is this from the System Management Home Page?

[Bob_233]

The Server is an NT4 Prolient 850R with Support Pack 6.10.20

From Insight Manager 7SP2 I click on the client. The minor error is reporting on the "SubSystem Status Information" Hyperlink. I click on this and it takes me to the Management agents on the server . It has this error

! * 02/21/2004 9am Abnormal program termination
NT BugCheck Data = STOP: 0x0000001E (0xC0000005, 0x8013A23E, 0x00000000, 0x00610077

I am unable to clear this. Even though I have cleared the event from the Insight console (Under All Events for this Device, Clear Event).

[Rob Buxton]

Bob,
I see where it is, but I've no idea how to correct it. I've a Proliant 800 here on NT4 and there doesn't seem to be any way of clearing this log.
I've got Read/Create access to SNMP and there doesn't appear to be any additional options from within IM to clear these errors.

It's obviously not related to the IML which I suggested earlier. I can only think there might be another Utility somewhere that can clear the Critical Errors Log, or a reboot of the Server is required.

[Bob_233]

Can Anyone help with this issue?

[David Claypool]

Can you post a screen shot?