Device already discovered. Device addition ignored?!

[Ron Shih]

I ran into this problem in Insightmanager 7 in the past, but do not remember how I solved it. When I try to add a new device, it says that device is already discovered. When I try to pull up the device using the IP, it actually pulls up information to a different device already in the IM database. What should I do to solve this problem?

[Rob Buxton]

IM discovers devices by IP, if IP addresses are changing (DHCP Perhaps) or you've got some devices with the same IP Address then you'll see problems like this.

HPSIM is much more sensitive to correct DNS.