E-mail notification does not work

[Johann Folkestad]

I have a problem with emailnotification for critical and major events. When a system is degraded, i don't receive any mail and the event counter is still "0".

I'm sure the mail settings is correct because I get a mail every time someon logs on/off, or when a system goes down/offline.

I have the same problem with ver. 4.2 sp1 and 5.0 sp.1

Any tips ?

Regards
Johann Folkestad

[Johann Folkestad]

Sorry, my running version is 5.0 SP 2.

Johann Folkestad

[Brian_487]

I have exactly the same problem. Have you discovered a solution?

[David Claypool]

Is there an event present in the 'All Events' view in HP SIM that was received?

[Pagnotta]

Maybe it is due to a wrong Automatic Event Handling job... You have to identify the degradation you are talking about in terms of snmp...What is exactly the event ?

Angelo

[Brian_487]

I have setup an attribute driven event collection and have chosen "all events". I pull a hard drive out of a server that I am monitoring and force a discovery. I would think this would trigger the email notification but it does not. However, Login/Logoffs do trigger an email notification.

[Pagnotta]

I think events are associated to snmp traps...on my side I use "with event and system attribute that I will specify" then I select the related mib files. I specify "Proliant Storage Events" as an option.

On example, when a drive is detected as failed (missing or anything else..) I get the following notification "Physical Drive Status Change"

Hope this helps

Angelo

[David Claypool]

Brian:

You need to track through the event chain. When you pull the drive, is there an event that shows up locally in the event log? Is a corresponding event reflected in the HP SIM events on the CMS?

[Johann Folkestad]

No, the event does not show up in "all events".

The event I'am testing, is the power supply(redudans)

Johann F

[Johann Folkestad]

When I pull out the drive, the event shows up in the "All system view", but not in the "all events"....

Johann Folkestad

[Brian_487]

Pagnotta

After selecting "with events that I will specify" where do I select the MIB's??

[Richard Litchfield]

Unless you need to specify that different types of traps are sent to different people, why not have one catch-all (or one catch-all per region/os/type/etc) notification. It is much simpler than delving into specific MIBs or worrying about what traps to alert on.

I usually set up an "Important event notification" which sends an email for any severity=critical or severity=major event. Then I never need to worry about changing notifications when new MIBs/machines/etc are added.

Richard

[sjha_1]

Richard
I am also having problems with event notification. Before I upgrade to 5.0 I would get alerts if a machine was rebooted. Would you provide the steps needed to create alerts.

[Rob Buxton]

Some folk seem to be confusion the two mechanisms HPSIM can generate an Event.
On a remote Server a failure (e.g. failed Power Supply) can occur. The HP Agents on the Server should pick this up. An SNMP trap is generated, this requires the SNMP Service to have the SNMP Trap destination set to point to the HPSIM Server along with a suitable community name.
This will generate an Event on the HPSIM Server. Typically the MIBS installed into HPSIM will decode this Event. This should then correctly display in HPSIM. From there if a suitable Event Handler has been set up a message will be sent.
You can use the HP Management Agent GUI to generate a Generic SNMP Trap that triggers a "Major" Event to test a lot of this mechanism.

In the case of a Server outage, that is detected by the Polling Mechanism of HPSIM. The Server's state has changed and HPSIM itself generates the Event.

In the start of this thread it would seem HPSIM generated events are being picked up but the Trap Destination on the remote Servers is incorrectly set up.

[Brian_487]

Rob

Thanks a bunch!! Your correct, I didn't have the trap setup to point to the right server. Your help is greatly appreciated.