Editing Body-Text of SIM-Alerts

[Rudolf Stark]

Hello,

I would like to change the body-text (not the subject) of the SIM-Emails - is this possible, and how?

Thanks and regards
Rudolf

[Rob Buxton · Accepted solution]

Not directly no, but there's an alternative approach to do the same thing I use where we need some specially formatted e-mails that we pass on to our call handling system.

Rather than e-mail you can call a custom command. I use a perl script. HPSIM passes a number of variables across, you can use the variables to format your own message and then get the script to use a mailer like Blat to send the e-mail.