ERROR 1638 when install HP Insight Diagnostics Online Edition 7.5.5.0

[Steffen Pelzetter]

Hello,

I've updated our Proliant Servers all DL 380 but G2,G3,G4 to PSP 7.51 using VCA. On systems running W2003 Server there is no problem. On all systems running W2K server the "HP Insight Diagnostics Online Edition" (7.5.5.0) will not install.

Here is the log from VCA:

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Setup Session Beginning 5/29/2006 - 11:52:17

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Command Line Parameters Given: /silent

Name: HP Insight Diagnostics Online Edition for Windows
New Version: 7.5.5.0

Beginning Silent Session...

The software is installed but is not up to date.
Current Version: 7.5.0.1679

- the component will be updated to the new version

The operation was not successful.
windows installer exit code is: 1638

-----------------------------------------------------------------------
End Session
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What's the problem and how it can be solved?

[Steffen Pelzetter]

Ok, I've found out, that on this systems Version 7.5.0.1679 was already installed and could not be automaticly uninstalled.
As result both versions were available on tjis systems. I could rsolve the problem by deinstall the old version in control- Add/remove software.