Exception error when selecting HP BladeSystem Integrated Management

[Phong Thai_2]

I'm getting the following exception error whenever I select HP BladeSystem Integrated Consoles. Has anyone seen this before?

HTTP Status 500 -

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type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:248)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:98)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:176)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:172)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:553)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:246)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2417)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:400)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:193)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:781)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:549)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:589)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:666)
at java.lang.Thread.run(Thread.java:534)


root cause

java.lang.NullPointerException
at com.hp.mx.core.controllers.MxQueryController.runQueryWithTreeResults(MxQueryController.java:4510)
at com.hp.mx.core.controllers.MxQueryControllerImpl.runQueryWithTreeResults(MxQueryControllerImpl.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:261)
at sun.rmi.transport.Transport$1.run(Transport.java:148)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:144)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:460)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:701)
at java.lang.Thread.run(Thread.java:534)
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:247)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:223)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:133)
at com.hp.mx.core.controllers.MxQueryControllerImpl_Stub.runQueryWithTreeResults(Unknown Source)
at com.hp.mx.core.client.MxQueryClientImpl.runQueryWithTreeResults(MxQueryClientImpl.java:253)
at com.hp.mx.portal.bladeime.MonteroTreeDataModel.buildTree(MonteroTreeDataModel.java:89)
at com.hp.mx.portal.bladeime.MonteroTreeDataModel.initDataTree(MonteroTreeDataModel.java:187)
at org.apache.jsp.MonteroTree_jsp._jspService(MonteroTree_jsp.java:246)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:137)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:204)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:98)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:176)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:172)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:553)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:246)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2417)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:400)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:193)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:781)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:549)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:589)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:666)
at java.lang.Thread.run(Thread.java:534)



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Apache Tomcat/4.1

[Scott Shaffer]

This is not a known issue - can you open a case with HP Support?

However, have you tried uninstalling your JVM and reinstalling it? That sometimes fixes issues like this.

[Phong Thai_2]

Scott,

I've tried to uninstall the JVM through the Add/Remove program option in Windows, but I would get an error message that "Error Loading C:\PROGRAM~1\COMMON~\InstallShield\engine\6\Intel.....The specified module could not be found". It looks like I will have to reinstall the JVM first. Do you know where I can download this particular version of JVM (v1.4.1_04)? I couldn't find this version on SUN's website.

[Manuel_55]

Hi Phong,
Did you ever get a resolution to this issue? I have someone that is getting the same issue when they try to access the HP Blade System in SIM 4.2 sp2.

[Phong Thai_2]

I just wiped out everything and rebuilt the server just to get rid of any remnants of Insight Manager, Java, and so on, then reinstalled Insight Manager. Somehow, that fixed the problem? I could see everything now.