Exporting SIM Reports to the web

[PatrickFrith]

We are working on a help desk web portal that can give up-to-date status on help desk tickets. The idea was brought up to include a real-time status for the servers we run. Has anyone ever done this (either as real-time status, or as a user generated report) as perhaps an embedded applet in a web page?

We are currently running SIM 5 SP-3.

Thanks!

[Rob Buxton · Accepted solution]

The HPSIM Web Page is the real-time status page.
I seem to recall that someone had worked out how to pass login parameters to HPSIM, you'd need to search this forum.
So you may be able to set up a User in HPSIM that can see the Servers and have your front end call that.

The other approach that I'd investigate would be a direct call to the HPSIM database to build up a page of what you wanted. It would be static, unlike the HPSIM Web Page. The HPSIM Technical Reference Guide includes a list of the tables and what they hold.

[PatrickFrith]

Thanks Rob!

It looks like I'll need to get some help from one of the web team to get this, but this gives me a starting place.

[Bill Slobodnik]

My team has built exactly what Rob described, a web page that accesses the HPSIM database where Help desk and Procurement departments can access information for servers by selecting the server from a drop down menu, which in turn will pull a web page with all the fields from the HPSIM DB we desired. It is a great tool.