HP Insight Disgnostics not starting

[Lenny Davis]

I know this or something similar about the C:\Compaq directory being replaced with C:\hp has been asked before as I've seen it, but cannot find it during a search so here we go again:-

Just installed 7.40A on my Insight server and the HP Insight Diagnostics service doesn't start as it points to a C:\Compaq\hpdiags directory whereas the 7.40A service is installed in C:\hp\hpdiags. The pathname is greyed out too so you cannot edit it in the service.

How do you fix this? I've edited the registry to replace all occurrences of C:\Compaq\hpdiags with C:\hp\hpdiags and that actually changed the path in the greyed out box. However the service still won't start and still generates errors in the event log during boot.

Thanks

Lenny

[Igor Karasik]

Lenny,
The new version of HP Insight Diagnostics does not run as a Windows service.
So, you just see old version in Services.
Read this article:
http://www1.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000077900363

Regards, Igor

[Rob Buxton · Accepted solution]

Just checked my Server, both the compaq\hpdiags and hp\hpdiags directories exist.
The hpdiags.exe is the same version in both, 7.4.0.1570.
I seem to recall that the hpdiags no longer runs as a service. I think that changed around 7.2. There was an issue where the old Service based hpdiags would not be removed during the upgrade.
I think I used the dos sc command to remove the service after I'd uninstalled HP Diagnostics and then reinstalled.

[Lenny Davis]

Igor - thanks for your reply. I couldn't view the article as it tried to log me onto the US site, then said I hadn't got a US login and re-directed me back to the European site.

Rob - yes I managed to use the sc command to delete the hpdiags service from the Server. I didn't need to uninstall the hpdiags software first either. Hope it will still work.

As an aside, how does the Hp Diagnostics actually run, as it no longer runs as a service and there's nothing in Start, Programs to run it. Does it just run when you run up the Insight Maangement home page for a server?

Thanks

Lenny

[Igor Karasik]

Lenny, please see attached document (it is article which you cannot view)

Also see "HP Insight Diagnostics Online Edition Featuring Survey Utility and IML Viewer" whitepaper
ftp://ftp.compaq.com/pub/products/servers/management/hpid/diag-wp.pdf
part "Collecting and Updating Insight Diagnostics Online Edition Information" answer your question

Regards, Igor