HP SIM 4.1 Automatic Event Handling

[Les Wolowski]

I cannot get to this menu's submenu, unless I resize the window....PITA!! How do I reset this as others in my department do not have the same problem so it must have something to do with java or IE.

Thanks.

[Les Wolowski]

Does anyone know if I can reset this somehow thru java or dll?


Thanks.

[Jon Ward]

Consider clearing the cache in the Java applet in the Control Panel.

If that does not work, consider uninstalling all installed versions of Java JRE from the Add/Remove Programs applet and let hp Systems Insight Manager reinstall Java upon initialization.

[Les Wolowski]

K, done the clear cache and re-install of Java, as well as thru SIM first time.

The one thing i noticed though, is that 3rd menu does "kinda flash" as it appears to be trying to appear but may be in the background of the other 2 menus. Guessing. But it does quickly flash when accessing that 3rd menu.

Any ideas as to the IE browser portion causing Java issues? Thanks. I have the newest XP Pro SP2 IE version, no one else in the office seems to have this proble.

Thanks.

[Jon Ward]

This advisory just came out. Check out your firewall settings:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_ES040816_CW01

[Les Wolowski]

Thanks.

Tried all that, even turning off the firewall completely. Others in the office as well run SP2 and are fine, just that 1 menu does not come to the forefront of the page.

i know it has to do with either java or IE.....I'm leaning on IE personally but not sure what.

[Jon Ward]

Can you access SIM normally from another workstation?

[Les Wolowski]

Yes. We 2 other IT techs here with SP2, different Java versions, different hardware/software and yet they can no problem.

i have tried using their settings, java versions, IE settings.....no getting anywhere.

i also noticed today that menu "security" then "certificates" does the same thing! Seems any of these menus that need 3 layer to display cannot.