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HP SIM 5.0 upgrade to HP SIM 5.1

 
netrakumar
New Member

‎05-17-2007 12:57 AM

‎05-17-2007 12:57 AM

HP SIM 5.0 upgrade to HP SIM 5.1

upgraded from SIM5.0 to SIM5.1 and installed all the modules. After upgrade not able to see the option for Remote Support. The Software Manager initialisation was completed succesfully.

Any idea what could be the issue?
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Daniel Leblanc
Honored Contributor

‎05-17-2007 03:19 AM

‎05-17-2007 03:19 AM

Re: HP SIM 5.0 upgrade to HP SIM 5.1

SOme time you have to install it you're self.
If i remember well it at C:\Program Files\Hewlett-Packard\SWMAgent\.marimba\ISEE_CMS_SWMAGENT\ch.20\data\msi
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Claus Boehm
Advisor

‎05-17-2007 07:16 PM

‎05-17-2007 07:16 PM

Re: HP SIM 5.0 upgrade to HP SIM 5.1

Hi,

You need to start in colsole mode to install the Support Manager packages correctly "mstsc /console".

You properly forgot a step in the quick guide.

Best reg,
-Claus-

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Claus Boehm
Advisor

‎05-17-2007 07:16 PM

‎05-17-2007 07:16 PM

Re: HP SIM 5.0 upgrade to HP SIM 5.1

...or the troublesguide...

Best reg,
-Claus-
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