HP SIM 5.1 Sp1 Cannot Connect To VPM Scanner Error

[Irvin Ortiz]

I've been trying to get VPM to work off and on for months with no luck. I finally opened a case with HP but never heard back from the tech after the first email. The suggestion was to uninstall VPM and re-install it. I did and also took the liberty to install the latest HP SIM. I am currently running:

Windows 2003 SP2 Enterprise (intel)
IIS ver 6 (comes with 2003)
HP SIM 5.1 SP1 build C.05.01.00.02
HP VPM 2.0.3
HP SIM and VPM are on the same box so not using SSL. I am able to aquire the VPM updates so that piece is working. Oh, i am using the 2 of the 5 free licences for this test. Servers have been licenced.

I found two articles that describe my error but i didn't see a resolution.
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=925729&admit=-682735245+1180122163614+28353475

and

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=975269&admit=-682735245+1180118020695+28353475

I've tried most of the steps in the above articles but still nothing. Any help would be appreciated. Tired of patching servers manually.
Thanks

[Irvin Ortiz]

Additinal information:
Everytime I attempt a scan, it says right after the "licensing step complete" screen, "Could not connect to VPM Scanner".

Summary: VPM Generic Internal Error
Explanation: Unable to connnect to VPM scanner: "org.apache.axis.AxisFault: Read timed out"

[Lucas Medina]

Hello Irvin,

Sorry to be late, I have two clues:
- Does your IIS is properly working? Since STAT Scanner uses it, it has to be answering any time.

- We've experienced this problem before but it was fixes with a new acquisition patch release. Could you please make another Patch acquisition and let us know if the problem has gone?

Thanks,
Lucas

[Nick Payne]

I've been having the same issue. Did you manage to resolve this?

[Leone Cesca]

Hi Nick!

Let me understand your environment.

What version of VPM are you using?

Please check if there is an entrie on "Add or Remove Programs" called "Harris STAT Scanner WSI". There must be.

Did you made any changes on your IIS? VPM Scanner uses IIS.

Thanks!

[Rider]

Hi Nick,
Can you check whether VPM services are avaliable udner windows services (Radia Service) and under windows process in task manager check Ztosk process. If these things are not avaliable then there is problem installtion. Have you installed VPM in domain enviroment.

[Uwe Strathoff]

Hi,

Same Problem after Install of VPM from HP Insight Control 2.00

HP SIM 5.1 SP1

VPM 2.1.0

IIS V6 standard setup w/o modification

No access prevent
No Certs

Windows Server 2003 R2 SP2

Firewall temp disabled

Installation with Server/Domain Admin rights

Services available:

6 Radia Services up and running

Stat Harris msi shows as installed program

Client Agent install works ok
Download of patches ok

Scanning of clients shows:

Unable to connnect to VPM scanner: "org.apache.axis.AxisFault: Read timed out"

Eventlog shows multi events:

Event Source: W3SVC
Event Category: None
Event ID: 1009
Date: 14.11.2007
Time: 12:36:29
User: N/A
Computer: NWZSIM
Description:
A process serving application pool 'STATScanner' terminated unexpectedly. The process id was '3656'. The process exit code was '0x80'.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

}

[Leone Cesca]

Hi,

Stat Scanner problems used to be related with IIS configuration.

On the following thread on this forum, Bernard Tagariello suggested a verification on IIS: http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=925729&admit=-682735245+1180122163614+28353475

Please, check if it works.

Other thing that you can do is install a new version of VPM. It can be found on:
https://h20392.www2.hp.com/portal/swdepot/try.do?productNumber=HPVPMP

Please let me know if you got any results.

Thanks

[Uwe Strathoff]

Hi,

Installed new Version of VPM

still error

Installed PSP 791

still error

Question:
Who is running VPM in recent uptodate configuration and has installed VPM recently after Harris is sold ?


rgds,

Uwe

[Leandro Farinati]

Hello,
Sorry by not solve your problem yet.
We have an update SP1 in the www.hp.com/go/ice, donwload option. Install and test again. If it remains not working, please, start a call in our support asking a webex section in order to we could take a look in your machine in verify the possible problem.

For support, the name of the nearest HP authorized reseller:
â ¢ In the United States, see HP U.S. service locator at http://www.hp.com/service_locator

[Uwe Strathoff]

Hello,

Already have Version 2.1.1 installed, therefore Servcie pack install fails, becuse of requiring 2.0.3 or 2.1.0

Opend a service case yesterday


Rgds

[Brad Moss]

I have the same issue, but cannot find the answer anywhere. Did anyone resolve it? My error message is:

Unable to connect to VPM scanner: "org.apache.axis.AxisFault: (403)Forbidden"

Thx

[Leone Cesca]

Hi,

Some times, this problem is solved following the steps that I mentioned on my last message on this thread.

But, some users couldn't solve the problem following the steps. If this is your case, you must contact HP Support.

For support, the name of the nearest HP authorized reseller:
In the United States, see HP U.S. service locator at http://www.hp.com/service_locator

Thanks!

[jriese]

we're just running into a similar error - it was caused by already installed security patches which disabled the directory browsing for the STATScanner webpage in the IIS. Simply enable the directory browsing again and it will work (check this with your favorite web browser: http:///STATScanner )

good luck!