HP SIM 7.4 doesn't detect agent software status

[MC Murphy]

You said way back up there that HP SUM was taking over from VCA for managed server updates.  Should it be installed on the CMS?  DOes it need configuring?   I don't see SUM anywhere in the SIM installation guide.  I'm going to attach a document of screenshots, where Manage Communications tells me there is no VCA configured on my target.  Then a Quick Repair \ install and configure VCA, reports it has succeeded.  Then Manage Communications on the same target repeats the exact message, that there is no VCA configured on that target.  On an earlier attempt I removed the VCA from the target, let the Quick Repair do a new install and configure, which it did successfully, but then failed to use what it had installed and configured.  Where is some information on the use of HP SUM on this new HP SIM 7.4?

[DARMU]

I have definitely the same problem.

I've been fighting with this for couple of months. Still no results.

"Software Status" has question mark all the time for all servers. I installed two new HP SIMs on different machines - observe the same manner of HP SIM 7.4 version and latest SMH and VCA and VRM.

Of course, from server side VCA works fine - I can upgrade firmware without problems using VCA and VRM.

[mansch]

The same issue! Have anyone solved it??

[Server-Support]

Yes, me too.

If anyone can confirm HP SIM v7.5 can work well, please post the steps here.

Cheers,

AL

[Ventdorphine]

Same behavior with "Systems Insight Manager 7.5.0 - Windows  Build version:  C.07.05.00.00r75rc01 "

This SW ? status drives me nuts ! At one point everything was ok and one morning started to have severals blue ? for SW on multiple servers.

It seems that HP do not really know how to fix this.

I am running SIM for several years. 6.X and 7.0,1,2,3,4 and now 5 and this blue ? question mark as always been and issue.

Not reliable.

[Andrew_Haak]

Sadly i'd have to agree on that.

[Ventdorphine]

Ok found a solution that work for me with SIM 7.5

On the SIM server...

1- Stop "HP Version Control Repository Manager" service

2- Delete C:\Repository

3- Copy the new HP Service Pack "843216_001_spp_2015.10.0-SPP2015100.2015_0921.6.iso" to C:\Repository

4- Start "HP Version Control Repository Manager" service (It may takes a few hours to the service to extract the .iso)

Just monitor the "C:\Repository "it will be about 2608 extracted files unpon completion
Wait for extract completion before proceeding with #5

5- Upgrade and/or install VCA 7.3.5 (June 2015) cp026226.exe on all of your servers

6- Within SIM reassign the baseline to each of your server by clicking on the ? under the SW column

7- To save space, you can delete the .iso file in C:\Repository

8- End of the procedure

Good luck at this work for me and it is now stable :)