HP SIM Administrator Password changed. Webpage not avail.

[Tobin Marchbanks]

I have a new SIM 5.3 installation (working fine) and rebooted the SIM server. Group policy changed the local Administrator password and now I cant browse to the SIM login page. Nothing is displayed. I run the checksvc.exe application in the SIM installation folder and it never gets past...

Waiting for the HP Systems Insight Manager web server

Please assist.

Running Oracle 11g on the same server. Windows 2003 R2.

[Tobin Marchbanks]

I have changed the password for the HP Systems Insight Manager service in windows to the new password and the service starts fine. In the event viewer, before changing the service password, the error was indicative the the login was failing for this service.

[Rob Buxton]

Have a look in the Info Library see link;
http://h18013.www1.hp.com/products/servers/management/hpsim/infolibrary.html

In the Changing the HP SIM System name doc there's a section on what to do if you change the passwords.

[Tobin Marchbanks]

I read the document you mentioned and performed the tasks in the section related to changing passwords. It did not resolve my issue. I am still not able to see the SIM webpages.

[Alfons Aaberg]

The OP does not include here what OS his operating system is running on, but I came across this error on a WS2K3 system with HP SIM 5.3, database hosted on MSSQL2005 and managed to solve the issue.

Our scenario was this: An administrator had installed HP SIM under his own account rather than the relevant service account. After the installation he realized his error and changed the account that the HP SIM service was running under to the correct service account.

Time passes, the administrators password expires and he resets it to a new one. Now HP SIM no longer works, whenever starting it says "Waiting for HP Systems Insight Manager Web Server", yet never loads the login page. This is what we did to correct the issue.

1. Stopped the HP SIM Service from compmgmt.
2. In MSSQL 2005 management studio we ran the sp_changedbowner stored system procedure to change the owner of the database to our service account.
3. Modified any config file in the HP SIM\config directory to remove the old administrators username and instead inserting the username of the service account. Off the top of my head I recall modifying the database.props, database.admin and globalsettings.props files.
4. At this point I had to unlock the service account in active directory as I had tried to start the service but not yet changed the password.
5. ran the mxpassword utility from the \bin directory and changed the password to be consisten with the service account.
6. started the HP SIM service. Note that after restarting the service it takes a couple of minutes before the web-server becomes available.

If you do not need to change the account name, simply stopping the service, changing the logon credentials of the service and then running the mxpassword utility should be enough.

Hope this helps.

/D