HP SIM administrator password

[Jose Javier Sianes Ruiz]

I cant login SIM. Allways get a failure logon using root credentials of the system where SIM is installed. I can log via SSH, so password is correct, but allways get an error message in webpage (see PNG image attached for more information). How can I reset root password por SIM?

[Benneweg]

What does 'mxuser -l d' at the console tell you? Is there a user root? Any IP-restrictions?
What happens when you create a new user ( which has to be also a system-user) with

'mxuser -a USER -p full'

Can you login with that user?

[Jose Javier Sianes Ruiz]

Yes, I have tried to add an administrator user. User is added correctly but same error occurs on authentication.

[Jose Javier Sianes Ruiz]

I have reinstalled SIM and all continues in the same way. Looking in logs I have found this:


root@myserver:/var/opt/mx/logs> tail mxdomainmgr.26085.out
cgi: init: loglevel set to 0
Starting GetCertificate handler.
CoyoteConnector Coyote can't register jmx for protocol
CoyoteConnector Coyote can't register jmx for protocol
SOAP server started.
Starting Indication Listener on port: 50004
WBEM indications consumer 1
OK - waiting for events primary
Authentication failed for user root - Account is disabled - see Account Administrator
Authentication failed for user root - Account is disabled - see Account Administrator

How can be root user disabled and what I have to do to reactivate him?


root@myserver:/var/opt/mx/logs> mxuser -l d
User name :root
Config Rights :full
Full name :null
Phone number :null
Email address :null
Description :Default Full Rights user added by HP Systems Insight Manager
Creation time :Feb 2, 2005 5:21:36 PM
Created by :root
Modification time :Feb 2, 2005 5:21:36 PM
Modified by :root
IP Ranges Included:null
IP Ranges Excluded:null

[Benneweg]

What does (as root) 'passwd -S' tell you?
Try 'passwd -u root'.

[Jose Javier Sianes Ruiz]

This two options are illegals on my HP-UX 11i OS:


root@myserver:/var/opt/mx/logs> passwd -S
passwd: illegal option -- S
Usage:
passwd [name]
passwd -r files [-F files] [name]
passwd -r files [-e [shell]] [-gh] [name]
passwd -r files -s [-a]
passwd -r files -s [name]
passwd -r files [-d|-l] [-f] [-n min] [-w warn] [-x max] name
passwd -r nis [-e [shell]] [-gh] [name]
passwd -r nisplus [-e [shell]] [-gh] [-D domain] [name]
passwd -r nisplus -s [-a]
passwd -r nisplus -s [-D domain] [name]
passwd -r nisplus [-l] [-f] [-n min] [-w warn] [-x max] [-D domain] [name]
passwd -r dce [-e [shell]] [-gh] [name]
root@myserver:/var/opt/mx/logs> passwd -u root
passwd: illegal option -- u
Usage:
passwd [name]
passwd -r files [-F files] [name]
passwd -r files [-e [shell]] [-gh] [name]
passwd -r files -s [-a]
passwd -r files -s [name]
passwd -r files [-d|-l] [-f] [-n min] [-w warn] [-x max] name
passwd -r nis [-e [shell]] [-gh] [name]
passwd -r nisplus [-e [shell]] [-gh] [-D domain] [name]
passwd -r nisplus -s [-a]
passwd -r nisplus -s [-D domain] [name]
passwd -r nisplus [-l] [-f] [-n min] [-w warn] [-x max] [-D domain] [name]
passwd -r dce [-e [shell]] [-gh] [name]
root@myserver:/var/opt/mx/logs>

[Benneweg · Accepted solution]

sorry, so just use 'passwd' as root and type in your root pw. this should re-enable your root-account. there is also a tool called SAM, but i don´t know anything about hp-ux, so take a look here:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=753031

FYI: when a root-account is disabled/locked, you can still login to a console.

hope this help

[Jose Javier Sianes Ruiz]

You are right. With SAM I have verified that root account was disabled. Reactivating it all goes right. Thanks for all your support.