HP SIM Health Status Major

[JasonWoerner]

I've got a fresh copy of HP SIM running. The only server it is currently aware of is itself. I've installed the full 8.10 ProLiant Support Pack. Everything is green except the Health Status indicator within HP SIM. It shows the health of this system as Major. But I can find no further detail anywhere. Clicking on this Health Status link simply launches the Systems Management Homepage, which shows all green. Suggestions?

Jason

[Rob Buxton]

They should match - check the polling task is running. That's what sets the flag in the HPSIM display.
I'd also check the Integrated management Log - either via the SMH or via the GUI.

Also note that if the server has an ILO Port that's not connected that'll flag a Major alert - that should be visible in the SMH though.

[JasonWoerner]

Thanks for the suggestions.

The hardware polling task is running. I also ran it manually.

The Integrated Management Log is green when checked via the SMH.

I checked the HP Systems Insight Manager Audit Log. I'm not sure what to look for in there, or if it's what you meant by "GUI".

iLO is functioning properly.

The system is a ProLiant DL380 G3. Any other flags anywhere that might trigger this Health Status to go Major?

Jason

[Rob Buxton]

You might want to rerun the identification task.
From what you're saying it should be green. Almost like the polling task isn't actually communicating properly.

Another thing is to restart the agents, restarting snmp restarts everything and then restart the smh itself.

[Leipold]

Had the same problem with degraded health status on several servers where the ILO Port is not connected.
I switched to SNMP Data Source in the SMH Settings and removed the "Remote Insight Information" Agent under "Control Panel" -> "HP Management Agents". After another Hardware Status Polling the red marks were gone.

[JasonWoerner]

Rob,
I reran the Identification task on my HP SIM server. Upon completion the Health Status remained Major.

I also restarted the SNMP service, and the Insight Management agents in turn. This also didn't affect the Health Status.

Leipold,
The iLO port is connected and functioning.

I removed the Remote Insight Information agent from the active Management Agents and then reran hardware polling on this server. This did not change the Health Status.
---
Another bit of information: my HP SIM server doesn't show any status for its Management Processor within the HP SIM systems listing. It's blank. This is odd since there is a Management Processor in this machine (DL380 G3), I can see it in the SMH. Could this be related to the degraded Health Status? What can I do about it?

I'd sure love to begin adding other machines to the HP SIM database, but I can't even get it to diagnose itself properly!

[Rob Buxton]

As another poster has suggested, check whether it's using SNMP and not WEBM. There's a setting in the SMH.

[Leipold]

I'd got a server that shows green IML status in the overview but the red mark of the server didn't disappear until I cleared/deleted the IML manually.

[JasonWoerner]

An update:
I've reinstalled HP SIM after cleaning it off the system, as well as removing much of the HP software and utilities (Insight Management agents, etc.). After reinstall, I had green lights. I was able to locally install a ProLiant Support Pack (8.10) and stay green.

The missing management processor indicator for my HP SIM server was the result of the iLO IP not being added to the system catalog. I manually added the iLO of the HP SIM server and it is now detected as part of the big picture. I'm all green.

Thanks for the help tracking this down. We didn't get the real problem rooted out, but I have a much better understanding of HP SIM.

[JasonWoerner]

See above post.

[ITX]

What system catalog are you referring to? Where/how did you edit it?

Thanks!

[JasonWoerner]

I simply manually added the IP of the iLO I referenced in my last post. I used Manual Discovery.