HP SIM Manager 6 Email Authentication Error

[Silverfoxs]

I have to say, I'm extremely disappointed with sim manager 6.
I have v5.3 running on win2k8sp2 with no issues. I'm using SQL2005SP3 as database.
I tried to upgrade to v6, but Email won't work (both alert or test Email).
Everytime I tried to send a test Email, I got Email can not be sent, authentication error. but our Email server doesn't require authentication.

so I build a new win2k8r2 and install sim 6 directly. Still having same issue.
I have to say, how come HP will pass through this product without testing?

P.S: nothing in the log file either.

[Silverfoxs]

Just for your information.
I just reinstalled hpsim5.3sp1 on my server. Email works!!!
I strongly suggest this is huge bug in new version. Please check!

[Silverfoxs]

After tested multiple times, the alert actually works. But Test Email seems to refuse to work with all conditions.
Any one make the test email working?

[Rob Buxton]

If you think it's a bug and that's what your testing indicates then log a call with HP.
There have been similar threads, so there may be an issue. The more info. HP can get on the issue the more they're likely to be able to fix it.

[ivan alexander osorio d]

Good Afternoon

in my case is the same, the mail is not sent from the hpsim 6.0. what comes next "The email could not be sent: Authentication error" while the test from the webes runs smoothly. discarding relay problems.

[Silverfoxs]

I have to say, the free service from HP is not good. After 3 days debug, they only sent me help document and ask me to check mail server setting despite I tole them what I have tested.

Well, the service is free, but respond is slow and they don't really care it's really a bug or what.

[Change_happens]

the way you have tested it seems to be a bug.
just adding a note that i have 6.0 and its working fine for me.
mine is a fresh hpsim6.0 install. so did upgrade made it buggy? did you observe any alert in logs?

[Silverfoxs]

Fresh installed on w2k8r2, test failed. But alert works.
Upgrade installed on w2k8sp2. Same issue.

[Rob Buxton]

What kind of e-mail server is this connecting to?

[Silverfoxs]

Exchange 2003.

[TSG Infrastructure]

Same here, Ex2003, SIM 6.1b

Test alerts fail all the time, but a test trap fires off the alert correctly.

[Darrin Rawls]

Must be some type of config issue or something. Testing in the lab shows everything is fine. I would highly suggest logging support cases so we can figure this out.

[Darrin Rawls]

Looks like a bug. For a workaround, use a 'forward slash' instead of a backslash when using a domain\username context (use domain/username instead). Looking at putting this into a patch...

[JeffG]

Even though the server should not need authentication, I entered the service account and password for SIM in the authentication fields and that seems to work.

[ET_]

same Problem here

HP SIM 6.2
OS W2k8 R2
Exchange W2k3

for testing with my personal E-mail adress it worked fine. I got every Hardwarefailure message to my mailbox. This was for test only.
Now I wanted to change the mailbox, where the colleagues can either receive the messages from HP SIM in a global mailbox. Even I change the mailbox into the new global mailbox, I still receive the messages in my personal mailbox.
Question: Where in HPSIM are those informations stored? Is there a workaround for this problem?
Thanks in advance...