HP sim will not load up

[JoeT_1]

I recently changed the password to the account used to access and manage HP SIM. Well since this change I am not able to access HP SIM via the website or even locally. I did attempt to return the password to the old version but that did not work either. any help is welcomed.

Oh before i forget i am using verion 5.0

I also noticed this error message in the application logs.

com.hp.mx.database.DbVerificationException: Error loading database verification handler 'com.hp.mx.database.MsSqlVerificationHandler'
com.hp.mx.database.DbVerificationException: Error accessing database

Thanks in advance,

Tony

[Rider · Accepted solution]

Hello Joe,

Use the below steps to change the password

*The password for the service account used by the HP SIM Windows service is changing.

Solution:
1. Stop HP SIM.
2. Access the Services control panel and edit the service credentials to provide the new password for the
HP Systems Insight Manager service.
3. Run mxpassword -g and modify the following password:
MxHPSIMServicePassword
4. Restart HP SIM.

*The password for the database account used by the HP SIM Windows service is changing.

Solution:
1. Stop HP SIM.
2. Run mxpassword -g and modify the following password to the new account password:
MxDBUserPassword
MxPMPPassword
3. Restart HP SIM.

For User Guide Go to:

h10018.www1.hp.com/wwsolutions/misc/hpsim-helpfiles/hpsim_userguide_51.pdf

[JoeT_1]

Thanks for the solution it sure fixed the problems and the errors i was receiving.

thanks again for the quick response.

[michak123]

Password may be changed by command mxpassword -g , but what about user , I need to change user (account name) for service, whitch is responsible fo accesing MSDE (is something differend than HPSIM service account).
Where to change it ????

HELP PLEASE