HP Systems Insight Manager installer says this program cannot display the webpage

[kheller2]

The title says it all. I have a Win2k8 R2 SP1 box with all the requirements satisfied per the preinstaller and when I actually go to install SIM, instead of getting an installation screen, I get that. The title bar is "HP systems insight manager installer" and the blue HP logo bar says "HP systems insight manager" but the body of the window is a standard IE "this program cannot display the webpage".

Keep in mind I'm familiar with SIM, but not Win2k8. I'm a Linux guy.

Ideas?

[egartexas]

could you please send screen capture

[bundalov]

I am getting the same error.
I did everything right, all requirements are satisfied but for some reason I am getting this error like I am not connected to the Internet (this program cannot display the webpage).
Is this problem with FTP or IIS???
But if there is a problem with these services why Insight Software Advisor told me that everything is OK...

I have attached the error so you can see it...

Vladimir

[bundalov]

I found out what was the problem: Internet Explorer 9 hahaha
I downloaded all the updates so IE9 was installed.
After I uninstalled IE9 and tried again the installation, it was OK...

Uninstall IE9 mate. The thing is that in pre-requisites there is stated 'Internet Explorer 7 or above'. HP should fix that.

Vladimir

[kheller2]

I'm guessing I can't downgrade IE9 to IE8?

[tiber]

OK the fix to this is to go to IE8 but NOT with the social.microsoft.com fix people have been passing around.

Hop into Windows Update, click on INSTALLED UPDATES, find "Internet Explorer Version 9", click UNINSTALL.

It's incredibly counter-intuitive. If you disable it through add/remove programs or the command line it uninstalls IE part and parcel. If you uninstall the update then IE8 will do The Right Thing.

[epalmer850]

I have a new install of Windows Server 2008 R2 and it includes Internet Explorer 9â there is no uninstall. So SIM 6.3 still is not compatible with IE9?

[Ryan-B]

Add another to the list of users experiencing this problem. Installing sim 6.3 (current) and it's not compatible with IE 9. Awesome.

[UrlWilliams]

Yet another case of a failed install due to IE9. This should turn up on Google searches as the resolution...

[jaredhallen]

Uninstalling IE9 worked for me. Thanks!

[Remediator]

Same problem here. Fortunately I can uninstall IE9 due it was installed as an update to fresh installation of Win2008 R2.

[Bart_Heungens]

Sorry to say but I have SIM 6.3 succesfully running with IE9 on Windows 2008 R2...

I assume the security settings of your browser are too high?

Also it is better that you disable IE ESC for admins...

Kr,

Bart

[Hal Rottenberg_2]

I've got the same problem. Looks like SIM 6.3 does not work with 2008 R2 out of the box. I'm in the "cannot uninstall IE9" camp. IE ESC is off for admins, and security zones are set to the defaults. Where is HP on this?

[Hal Rottenberg_2]

I'm on the phone with HP support now, and they flat out say that IE9 is not supported. I checked the users guide and it does call out IE8 and IE7 as being supported, but not IE9.

[jim goodman]

There is no uninstall for IE9 it is a Windows update that needs to be remove - see the advisory for more details

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02945254

[hadi_sukirman]

Are there any news on this case?

[Hal Rottenberg_2]

I'm glad that they published the advisory to make this official. I'd be even happer if they would just support IE. :) 

[bjones7]

Can HP please FIX this!!! It's been 9 months since IE 9 has been out. I just download HP SIM TODAY and this is still broken. Just pathetic.

[Bart_Heungens]

Hi,

This will be solved in the next version of SIM which is announced somewhere early 2012...

Kr,

Bart

[Change_happens]

bjones7 and others, i cearly understand the frustation, but remember 6.3 was out before IE9 so it doesnt support that yet.

its nice to see that HP commits that and has advisory .

[dasher]

Thanks for the link jim Goodman, i thought i was doing something wrong. 

Come on HP - when in early 2012 will it be ready and will it work for IE10?