HPSIM version 5 "Major" events

[Ian Poole2]

I've got 2 out of 36 servers showing a Major problem status in their Health Status.

I cannot see where these are coming from, if I drill down and look at events there are no uncleared events.

How do i find out what these Major problems are?

[Scott Robey]

What OS and version of the agents are these servers running? And what is the HW type of these servers?
Have you checked the SMH on these servers?

[Ian Poole2]

Hi OS is W2K3 (SP1) on one server 2000 (SP4) server on the other.
The agents were installed from SmartStart 7.11 CD for the W2K server and from the latest SIM download and push out (as yet last week).

[Jade Reynolds]

Health status and Events are 2 seperate things.

An event is when something happens, i.e. a disk fails and the SIM server is notified.

Health status means the current health of the server. i.e. degraded or such.

If your helath status is showing major, it could mean there is something on the server that is wrong. i.e a network cable unplugged or redundant power supply not plugged in.

These are not clearable events, more a status overview.

You will need to look in the management homepage of the server reporting the error to identify what is wrong.

Cheers
J

[Ian Poole2]

Ok - thanks

[Fab1]

hi,
i have the same problems. SIM shows major or minor events but SMH shows always green flags. OS are 2000 with sp4 and 2003 with Sp1.