Identify MSA1500cs

[Guido Koetter]

Hello,

normally a MSA1500 is managed via the agents. So far so bad. Last weekend a complete bay with 12 SATA HD was disconnected and I got mails from all connected servers about failed harddisks, failed logical and failed physical drives. Certain other mails were also sent (controller error ......) . About 50 mails were sent with errors and the summary about it gave the result that the bay connection was lost.

There is no other way to monitor, but has anybody an idea about creating a task in SIM to identify errors like that? I cannot use the "external......" traps because of other servers with external storage bays.

Greetings

Guido

[Dean Simiana]

Hi Guido,
Same thing has happened to me several times. I suggest you log a call with HP support for your MSA issue. There is a firmware upgrade available which may prevent the failure form occuring again. (I've had 5 such failures in as many months)
As for alerting, I am looking into the Event Notifier. There are a number of Storage related alerts there that I am hoping will detect these type of alerts in the future. You need to load this on one, or all of the servers attached.

Dean.

[Guido Koetter]

Hi Dean,

there is a known bug with older firmware loosing the connection but upgrading the firmware gave no success. The complete scsi environment needed to be changed.

Alerting is still a problem, I want to create tasks that identify the msa-problems as a msa-problem. Must I declare a master server and deny all messages from other attached servers? Is there no simplier way?

Greetings

Guido

[Dean Simiana]

Hmmm. May need to contact that handy HP Presales person to find out.
I suspect that it may not be possible given that the MSA is effectivly a SMART Array on drugs, and uses the same interface as an internal controller.