Insight Manager 4.2 Java error : A suitable Java Plug-In (JPI) was not detected on this system

[David Barrell_4]

When opening insight manager 4.2 with I.E6, I get the following error:

A suitable Java Plug-In (JPI) was not detected on this system. HP Systems Insight Manager requires JPI
1.4.1 or later to be installed. You will not be able to log in until a suitable JPI is detected.


Click "Install JPI" to allow Systems Insight Manager to install the JPI.
When prompted on file download, select "Open" instead of "Save". If prompted for the
program to open the file with, choose "explorer.exe" from your Windows® directory.

1: Present Java version running is 1.4.1_05, I have tried removing and installing version 1.4.2_06 (Still get the same error, reverted back to 1.4.1_05)

2: I have deslected the Java (sun) tab within I.E

3: Environment variables details seem ok:
Environment name: Java_Home
Variable Value: Reflects the install path

4: From the command prompt: Java -version displays the correct version

5: I can use insight via firefox, but need to use I.E

Any ideas

Thanks

Dav

[Haridas]

Open the Java plugin in Control panel. Select Internet Explorer. In the advanced Tab, try changing the options like "Use Java plugin Default", or "JRE 1...."
You may have to experiment with that. Also see the screenshot that I have attached. Hope it works for you!..

Cheers,
Hari

[Joel Rubenstein]

Were you ever able to login to SIM using IE since it was installed?

[David Claypool]

David:

When the browser first starts accessing HP SIM one of the first things SIM sends it is a small Java applet as a test. If the result code from that test is an error, the browser will inform you that a suitable Java plug-in is not available and stop you there. There's no point in letting you go on, because if the test Java applet fails, your experience in HP SIM would be pretty dismal. :)

With this in mind (and the fact you can use it with Firefox), I would start looking at security settings or anything else that would prevent IE from successfully running a small Java applet.

[David Barrell_4]

Thanks All

1: Yes tried the Internet Java tab and the one in control panal. Thanks

2: Yes Insight hads been working, but failed with this error several weeks ago, we were hoping that an upgarde to 4.2 would fix it.

3: Will look at the security side, any pointer?

[Thomas Reichert]

I had the same Problem. I found a solution in another thread.
Check your c:\Program Files\HP\Systems Insight Manager\config\globalsettings.props.
Mine was corrupt and ends with /u/U/U/U/UU or something like this. After replacing, everything works fine.

[David Barrell_4]

Thanks Thomas

Checked globalsettings.props.
but all ok.

[karl_44]

Hallo i had the same problem ,and i fixed it with the new installation from the jre-1_5_0_01-windows java version .



byebye karl

[David Barrell_4]

Thanks Karl

Tried the new version, still get the error.

[AWilliams_1 · Accepted solution]

I investigated the solution suggested by Thomas regarding the "globalsettings.props" and found that although it didnt look corrupted (ie no weird characters), when I compared it to a our test system it was significantly shorter and did not have any references to the java platform. Luckily our backups work so I restored the file from a few weeks back, reinstalled java again when requested and voila, it all started to work again. For reference my file was approx 6KB in size.

[David Barrell_4]

Thanks Thomas & Alan, replacing the file globalsettings.props has fixed the problem.

[David Barrell_4]

See last post, replacing globalsettings.prop file has fixed the java error.
The file didn't appear to be corrupted.