Insight Manager Installation Problem

[Dan_267]

I am trying to install Insight MGR 7 SP2.2 on an HP ML370 G2. The server was recently upgraded to Windows Server 2003 Standard (from 2000 Server). When the server was running Windows 2000 I was using Insight Manager 7 SP2 and everything was working well.

When I try to install Insight Mgr on Windows Server 2003 the installation hangs while trying to install the Proliant Performance Analyzer. I have seen the server try to install the Performance Analyzer for 12 hours. The problem is if I kill the installation everything looks like it was installed. Unfortunatley I am able to access Insight Manager for some reason. I keep getting a page cannot be displayed.

If anyone has any ideas please let me know!

Thanks,

Dan

[David Claypool]

Any chance you are trying to install using a terminal services session?

[Dan_267]

Yes. I was using Remote Desktop. I will try installing it at the server.

[David Claypool]

Since you mention WS03, I went and checked on something...

With WS03 Remote Desktop, when using the advanced client, you can connect a remote session with the console. You need to call the client in a specific way

mstsc /v SERVERNAME /console

I just confirmed that you can successfully install IM7's entire package with this option.

[Dan_267]

Can you access the advanced client by clicking on the Remote Desktop Connection icon or is it a separate icon?

Thanks for your help though. I was able to install everything, while sitting in front of the server.

[David Claypool]

MSTSC.EXE is the pre-loaded Remote Desktop Connection client on Windows XP and Windows Server 2003. It is available for download and installation on all other Windows versions from Microsoft here:

http://www.microsoft.com/windowsxp/pro/downloads/rdclientdl.asp