Install Software and Firmawre stops when choosing more than 10 objects

[Jimmy Tn]

Hi!
This problem has been discussed in this forum for earlier versions of HP SIM. However no solution was presented. See thread:
http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1233840676309+28353475&threadId=860019

Now I have the following issue: When choosing more than 10 objects for "Install Software and Firmware", the task stops. When I check Tasks & Logs it can show 0% finished but it might be so that the objects really are updated!
I have to manually cancel the task.
When I choos fewer than 10 objects tha process is very slow. The task is not finished and I have to cancel it, although the objects have been updated.

SIM Version: 5.2, SP2, MIB 8.10, + Hotfixes.

I read something about problem with hpsmhd.exe. Anyone experienced similar problem?

Note! Our other CMS server with the same version installed works perfectly.

BR / Jimmy

[Jimmy Tn]

Update on this issue:
I reinstalled SMH and VCA. After that more than 10 objects can be updated. However 10 of them shows "Process timeout" and two is "Succeeded" when I update 12. The task halts at 83% which is exactly 10/12.
I still have to cancel the task manually, although the updates have been applied.

[TechGuru]

can you browse to Any target VCA log page & check the install task result?

Issue might be, VCA(target servers) unable to resolve the DNS name of the HPSIM server, while posting task response.

[Jimmy Tn]

Thanks, I think you led me in the right direction. There is no problem with DNS. However I have checked the logs and the following message appears: "The Version Control Agent POSTed a InstallComplete category event with severity code 1 to URL http://[SIM Server]:280/cpqevent. An unexpected status of 0 was returned."
On my other SIM server (which is working correctly) the line "An unexpected status of 0 was returned" does not appear.
I am in contact with our firewall department because port 280 is not within the rules that is opened for the SIM server's communication portfolio. // Jimmy