Issues with PSP 7.20 and SIM 4.1

[Simon Blears]

Hi all,

I have deployed PSP 7.20 to several servers and am having major issues trying to get them to play properly with SIM 4.1

I deployed PSP 7.20 okay, other than the Online Diagnostics error which I have seen mentioned, but am not getting any of the server applets showing in the Systems Management Homepage other than 'Version Control'. All the services are running and entries are going in the event logs, but SIM just doesn't seem to see the other stuff (like RILO, RAID, ENVIRONMENT etc). This is the case both locally and on the SIM console.

Can anyone help?

[Rob Buxton]

If you're not seeing it locally then HPSIM won't either.
Did you deploy the entire PSP?
Have you rebooted the server since the deployment?
7.20 uses a new Management Homepage, there should be a link to this from the Desktop on the Server, what happens if you click on that?

As an aside, if yoy just use Add/Remove programs to remove the Diagnostics Utility before deploying 7.20A it works fine.

[Simon Blears]

Hi Rob,

I've since found another thread that mirrors exactly my problem (http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=805954), so I will close this one and go there.

The answers to your questions are, however:

Yes, entire PSP deployed (updated 7.10)

Rebooted the server many times since deployment.

When I click on the link, I login using my LAN credentials (local admin on this box)

The attached is the screen....



Cheers,

[Mike Strako · Accepted solution]

It would appear (i could be wrong) that the display you shown us is of a typical "user" not admin of the loacl box, your SMH is upto date. If your box is on the domain, can you login that way using domain admin credentials IE \\domain\adminname ? I say that all you have for tabs are home / settings / logs, you should also have Tasks..

[Ananthak23]

Looks like hp Agent services are not running.(from the screen shot)
Open Services console and verify that
hp Insight Foundation,
hp Insight Server,
hp Insight NIC and
hp Insight Storage Agents are running, if it is running but is not showing up in the Systems Management Homepage then try restarting the SNMP service and check if it shows up.

[Simon Blears]

Mike, I believe you were correct. I have double checked this and found that the person building the server didn't have the correct group membership in local administrator group. Needless to say, now when I logon, I get all the other information including the system type.