Launching Serviceguard Manager from HPSIM...

[David Libby_4]

Hi,

I'm trying to get Serviceguard Manager to launch correctly from HPSIM but am having java troubles (aren't we all I hear you say).

It seems to be very fussy about which version of java you are running client-side. The launch page says 1.4.2 and higher... but I have no joy with any of the newer versions... do any of you have experience with this? Are there workarounds?

======================
Versions server-side:
======================
Serviceguard Manager 5.00 on HP-UX 11.23
Systems Insight Manager 5.0 (update 2) on HP-UX 11.23
=====================
Versions client-side:
=====================
Windows XP Pro (SP2)
Windows IE 6.0.29
Java 5.0 update 9.0
======================


Here's the Java exception messages....
======================================
com.sun.deploy.net.FailedDownloadException: Impossible de charger la ressource : http://hostnameofcmshere:280/sgmgr/help.jnlp

at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getCachedFile(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getUpdatedFile(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadExtensionsHelper(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadExtensions(Unknown Source)
at com.sun.javaws.Launcher.downloadResources(Unknown Source)
at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
============================================
ava.io.FileNotFoundException: http://hostnameofcmshere:280/sgmgr/help.jnlp
at sun.reflect.GeneratedConstructorAccessor1.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.net.www.protocol.http.HttpURLConnection.getChainedException(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getCachedFile(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getUpdatedFile(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadExtensionsHelper(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadExtensions(Unknown Source)
at com.sun.javaws.Launcher.downloadResources(Unknown Source)
at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Caused by: java.io.FileNotFoundException: http://hostnameofcmshere:280/sgmgr/help.jnlp
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.net.HttpURLConnection.getResponseCode(Unknown Source)

... 18 more
=============================================

Best regards,
David

[David Libby_4]

Hi,

This problem is due to the Java webstart configuration... it has to be configured *not* to talk to a proxy or it doesn't work.

In order to configure it to not use the proxy one has to run the following executable...

=============================================
C:\Program Files\Java\j2re1.4.2_13\javaws\javaws.exe
=============================================

...and check the right box.

Obviously this depends on which version of Java you have installed. In any case the principle thing is that the webstart should not be configured to talk to a proxy.

Regards,
David Libby

[David Libby_4]

see last comment.