local login works, remote login doesn't

[Wesley Staal]

Hi,

When I login to the System Management homepage on the local server everything works fine. When I try to login to the same server using the ip or the dns name I get a login error.

https://localhost:2381 works fine
http://server:2381 login error

It's also not possible to login using the Insight manager!?

[Jason Hindson]

have you tried to login via https?

https://server:2381

You may need to access the SMH securely via SSL.

As far as not being able to access the SMH via Insight Manager, that sounds like a trust issue to me. Try to reconfigure the trust relationship between the central management server and the server(s) you are attemtping to monitor.

[Wesley Staal]

Yes I did! Unfortunately I didn't in my previous post! :(

[Haridas]

I assume that you are able to see the Login page when you browse https://server:2381/

If you have IP Binding or IP restriction enabled, but no values in the IP binding /restriction fields, then only localhost will be allowed login.

To verify this: Login to SMH locally using https://localhost:2381/

Then goto settings->security->IP Binding. Uncheck the IP Binding checkbox. Save the configuration.

Similarly goto settings ->security->IP restricted login.
Uncheck the IP Restriction checkbox. Save the configuration.

Now try browing remotely.

If you are not seeing the Login page at all, then it has something to do with the browser security settings, or DNS.

[Wesley Staal]

Haridass,

I verified these settings and they were already set the way you described! I also tried several browsers to verify if my browsersettings are wrong. Could it be a problem with the system management homepage? I am using version 7.20A?

[Jason Hindson]

What error do you receive when trying to open https://server:2381?

Do you get to the login page?

To eliminate the possibility of a problem with the installation of SMH, you can uninstall - reboot - reinstall. I don't think that is where the problem lies though. It's beginning to sound more DNS like since the problem occurs with multiple browsers.

[Haridas]

You may want to check the firewall settings of the server where SMH is installed. If Firewall is enabled, then you can add the SMH 2301 and 2381 ports to the exception list.