Login issue

[Simon Doy]

Dear All,
I have a user who has problems logging into HPSIM. Just wondering if anyone has seen something similar. Attached is a screenshot of the outcome.
I have removed all versions of JVM from the machine and reinstalled Java 1.4.0.1

Any help would be appreciated.
Regards
Simon

[David Claypool]

Did you launch this from a "favorite" ? If so, you need to restrict the favorite to only the portion of the servername and port, as in:

https://insightmanager.link.co.uk:50000

"j_security_check" isnt a valid entry point and also the "jsessionid=[long set of hex numbers]" reference would have been exclusive to a connection session in the past, for which the session ID is no longer valid. hpSIM establish the session ID number for each session to keep track of who's doing what where. The URL you're being shown is rejected because it doesn't match any current session to connect with.

Cheers,

[Rob Buxton]

Echoing David above, this is not a Java issue.
Try browsing to http://CMSServer:280 or https://CMSSerever:50000

If neither answers, check the Insight Manager Service is running.

[David Claypool]

Not only that, Java and JavaScript are not the same things. This URL reference is using JavaScript pages (as does most of the hpSIM product). There are very few places on the client side where Java is used (the custom list tables, for example).

Java code needs the Sun Java Virtual Machine, aka the JRE or Java Runtime Engine.

JavaScript is the functional equivalent of VBScript and is run by the browser itself.

[Simon Doy]

Thanks for the help,
Yeah I wasnt sure how the login page worked whether it used some client side java to do some of the processing but as you have said it doesnt use java.
I will check the link that is being used as it could be a malformed url being sent but it doesnt have any of the session information. The user loads up gets to the login page and then fills out their login info once they click the secure login button then the error is generated as per screenshot.
The HPSIM service is running fine and other people are able to login fine.
I think I will try to recreate the users account and see if that has any affect.

Thanks in advance
Regards
Simon