MxDTF restarting

[Adam Goldstein_1]

SIM running on windows 2k3

SIM can't start, and the event log shows mxdtf restarting every 15-20 seconds. No ssh errors in the logs, but I do see this in mxdtf.0.log - has anyone come across this before? I've been digging through the forums but most of the mxdtf issues I've seen had associated ssh failures, which doesn't seem to be the case...

java.lang.ExceptionInInitializerError
at com.hp.mx.dtf.MxDTFImpl.main(MxDTFImpl.java:194)
Caused by: java.lang.SecurityException: An error occurred while calling chmod(2). (errno: {0})
at com.hp.mx.utilities.MxFileUtil.secureFile(MxFileUtil.java:88)
at com.hp.mx.utilities.MxKeystore.(MxKeystore.java:372)
at com.hp.mx.utilities.MxKeystore.(MxKeystore.java:277)
... 1 more
ERROR: mxdtf received an exception from Java Virtual Machine.
ERROR: mxdtf received an exception from Java Virtual Machine.

[Geoff Schunicht]

Try checking the file and directory permissions for the config\certstor directory under where HP SIM is installed. The permissions should allow the SIM service account user (default LocalSystem) to access that directory.

[Adam Goldstein_1]

thanks, I checked that, no luck - permissions are all good :(

[dgarza]

Can you post the directory listing of the config/certstor directory (inclucing size and date/time stamp) and the file permissions. Output from "dir" and "cacls *" will suffice.

[Adam Goldstein_1]

Directory of C:\Program Files\HP\Systems Insight Manager\config\certstor

11/19/2008 06:35 PM .
11/19/2008 06:35 PM ..
01/20/2009 12:21 PM 1,496 hp.keystore
04/14/2007 03:17 AM 28 hpsimwbem.3
04/14/2007 03:17 AM 1,045 hpsimwbem.cert
04/14/2007 03:17 AM 1,500 hpsimwbem.keystore
04/14/2007 03:17 AM 2,092 hpsimwbem.pkcs12
11/28/2006 11:32 AM 28 keyfile.3
11/19/2008 06:35 PM 883 server_key.pem
12/31/2002 02:45 PM 34 t.txt
8 File(s) 7,106 bytes
2 Dir(s) 15,265,458,688 bytes free

C:\Program Files\HP\Systems Insight Manager\config\certstor>cacls *
C:\Program Files\HP\Systems Insight Manager\config\certstor\hp.keystore NT AUTHO
RITY\SYSTEM:F
BUILTIN\
Administrators:F

C:\Program Files\HP\Systems Insight Manager\config\certstor\hpsimwbem.3 NT AUTHO
RITY\SYSTEM:F
BUILTIN\
Administrators:F

C:\Program Files\HP\Systems Insight Manager\config\certstor\hpsimwbem.cert NT AU
THORITY\SYSTEM:F
BUILT
IN\Administrators:F

C:\Program Files\HP\Systems Insight Manager\config\certstor\hpsimwbem.keystore N
T AUTHORITY\SYSTEM:F
B
UILTIN\Administrators:F

C:\Program Files\HP\Systems Insight Manager\config\certstor\hpsimwbem.pkcs12 NT
AUTHORITY\SYSTEM:F
BUI
LTIN\Administrators:F

C:\Program Files\HP\Systems Insight Manager\config\certstor\keyfile.3 NT AUTHORI
TY\SYSTEM:F
BUILTIN\Ad
ministrators:F

C:\Program Files\HP\Systems Insight Manager\config\certstor\server_key.pem BUILT
IN\Administrators:(OI)(CI)F

C:\Program Files\HP\Systems Insight Manager\config\certstor\t.txt NT AUTHORITY\S
YSTEM:F
BUILTIN\Admini
strators:F

[dgarza]

Those look ok. Can you post the perms for the directories - config\ and config\certstor\ ?

[Adam Goldstein_1]

C:\Program Files\HP\Systems Insight Manager\config>cacls ..\config
C:\Program Files\HP\Systems Insight Manager\config BUILTIN\Administrators:(OI)(C
I)F


C:\Program Files\HP\Systems Insight Manager\config>cacls certstor
C:\Program Files\HP\Systems Insight Manager\config\certstor BUILTIN\Administrato
rs:(OI)(CI)F

[Dennis Hamrick]

Has anyone gotten a resolution to this issue? We are still experiencing this issue while trying to install HP SIM 6.3