Server Management - Systems Insight Manager
cancel
Showing results for 
Search instead for 
Did you mean: 

HP SIM 6.3 first install failed to database population

 
Highlighted
Occasional Advisor

HP SIM 6.3 first install failed to database population

I do a fresh install of a HP SIM 6.3 on windows 2008 hyperV with a guest virtual machine windows 2003 R2 sp2.

The installation failed on step 14: database population. See log file in attachement.

I try with different login stay the same problem.

Help...
7 REPLIES 7
Highlighted

Re: HP SIM 6.3 first install failed to database population

Hello,
what's in the logs?

Details can be found in the log files at:
C:\Program Files\HP\Systems Insight Manager\logs

Can you please attach the log mxdomainmgr.0.log from this directory? Are there entries in SQL error log?

Regards
Holger
Highlighted
Occasional Advisor

Re: HP SIM 6.3 first install failed to database population

the iniconfig.log is in the attachment of my first post.

So the mxinitconfig_log4j.log file:

2011-05-25 09:40:50,174 INFO [HPSIM_DEBUG] Database connection test successful for URL: jdbc:jtds:sqlserver://HP-SIM:1433/Insight_v50_0_173533569;loginTimeout=20;domain=HP-SIM;instance=

2011-05-25 09:40:50,174 INFO [HPSIM_DEBUG]
Database Machine:
HP-SIM
2011-05-25 09:40:50,174 INFO [HPSIM_DEBUG]
Database Version:
2011-05-25 09:40:50,174 INFO [HPSIM_DEBUG]
Microsoft SQL Server 2008 R2 (RTM) - 10.50.1600.1 (Intel X86)
Apr 2 2010 15:53:02
Copyright (c) Microsoft Corporation
Express Edition on Windows NT 5.2 (Build 3790: Service Pack 2) (Hypervisor)

2011-05-25 09:40:50,174 INFO [HPSIM_DEBUG]
Database Product Name:
Microsoft SQL Server Product Version 10.50.1600

2011-05-25 09:40:50,174 INFO [HPSIM_DEBUG]
Database Driver:
jTDS Type 4 JDBC Driver for MS SQL Server and Sybase 1.2.2

2011-05-25 09:40:50,596 INFO [HPSIM_DEBUG] Database connection test successful for URL: jdbc:jtds:sqlserver://HP-SIM:1433/Insight_v50_0_173533569;loginTimeout=20;domain=HP-SIM;instance=

2011-05-25 09:40:50,596 INFO [HPSIM_DEBUG]
Database Machine:
HP-SIM
2011-05-25 09:40:50,627 INFO [HPSIM_DEBUG]
Database Version:
2011-05-25 09:40:50,627 INFO [HPSIM_DEBUG]
Microsoft SQL Server 2008 R2 (RTM) - 10.50.1600.1 (Intel X86)
Apr 2 2010 15:53:02
Copyright (c) Microsoft Corporation
Express Edition on Windows NT 5.2 (Build 3790: Service Pack 2) (Hypervisor)

2011-05-25 09:40:50,627 INFO [HPSIM_DEBUG]
Database Product Name:
Microsoft SQL Server Product Version 10.50.1600

2011-05-25 09:40:50,627 INFO [HPSIM_DEBUG]
Database Driver:
jTDS Type 4 JDBC Driver for MS SQL Server and Sybase 1.2.2
-------------------------------

thank for help.

Highlighted
Frequent Advisor

Re: HP SIM 6.3 first install failed to database population

Hi Erick,

your first log shows that the SIM service failed to start. Is there an entry in the windows eventlog showing a problem?
My first guess would be wrong credentials or missing the access right to start a service.

Jens
Highlighted
Occasional Advisor

Re: HP SIM 6.3 first install failed to database population

Yes, the message say "cannot start hp sim service" but the service is already start on windows.

In application event,
- i have a event 2: "restarting the mxdomainmanager"
- follow of a event 3:
"restart succesfully"
- every one or two minutes.

Highlighted
Frequent Advisor

Re: HP SIM 6.3 first install failed to database population

Hi Erick,

I've had this problem twice (it was with 6.0 and 6.2) on two different servers.
Each time it was an installation on an old under-dimensioned server.
The logs were exactly the same.
I know it won't help you but in the two cases I gave up the installation and asked for a better server (newer + more memory)

Pierre-Marie
Highlighted
Occasional Advisor

Re: HP SIM 6.3 first install failed to database population

Follow the idea of pmlb, i'll try to make the same install on a guest VM with windows 2008 R2 and it'll working with no error.

So my problem is solved.

Thank to all
Highlighted
Occasional Advisor

Re: HP SIM 6.3 first install failed to database population

solved