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Re: PMP 3.0 unable to monitor storage subsystem

 
Dave..B
Advisor

PMP 3.0 unable to monitor storage subsystem

I just started using PMP to monitor a couple of my servers, however they're not returning any data for my locally connected disks. The error PMP returns is:
"Configuration Issues: One or more Logical Drives cannot be accessed by Windows." and
"Analysis Explanation: This Smart Array cannot be monitored either because configuration information required to analyze this controller cannot be determined or one or more Drive Arrays or SCSI buses cannot be monitored. All possible Drive Array and SCSI Bus analysis is currently being performed"

I can not get data from the 5i controller or any of the logical or physical disks attached to that. The ProLiant System Management Homepage can see the logical disks and I can monitor file space used, however PMP isn't telling me anything.
The one thing in common is that these two servers have an Emulex LP10000 card attached to our EMC SAN. I don't expect to be able to monitor the Performance data from the Emulex cards or the EMC (although that would be nice), I would like to get data from the local disks. I have other servers being monitored by PMP that I can see the local disks just fine, just not these DL580's

Servers: ProLiant DL580 G2
Server OS: Windows 2000 Advanced server (SP4), Windows 2003 Enterprise
HP Management Agents: Version 6.40, 7.10

Any ideas why this isn't working?
TIA.
1 REPLY 1
Rob Buxton
Honored Contributor

Re: PMP 3.0 unable to monitor storage subsystem

Sounds like a bug in that it's getting confused with the external arrays.

I don't have the same setup, but I do have a DL 380 G3 with FC HBAs going to an EMA12000 as well as some local arrays on an SA 5i. Running W2003.

PPA sees the local disks and reports fine. Interestingly it sees the disks presented by the Fibre Channel but just represents them as ? Disk1 and indicates the disk cannot be traced to the supporting storage.