Problems with Automatic Event Handling

[Tom Stian Bjerk]

I dont get any message from my HPSIM 5 when the Health Status for my servers is not ok.

I have tried to serverl time to add new automatic events without luck..

What do I do wrong?


Here is my Automatic Event Definition..


Task name: Varsling av hendelser - epost
Events:
severity is Critical
severity is Major
severity is Minor

Systems:
All Systems

Action(s):
Send e-mail To:xx@xx.xx
CC:xx@xx.xx
Subject:Viktig melding fra HPSIM
Message format:HTML
Encoding:UTF-8


E-mail settings:
E-mail SMTP host: xx.xx.xx.xx
Sender's email address: xx@xx.xx

[Aravindh Rajaram]

Is this task not getting executed at all or it gets executed, but you don't receive the mail?

[Tom Stian Bjerk]

Its not being executed.. The status for Last run is "never"..

[Aravindh Rajaram]

It should work straight forwardly. Have you or anybody who uses HPSIM has configured a Delete events or Clear events task? Also, if this is a upgraded setup (HPSIM 4.x to 5.0) then simply run through the edit procedure of this task

[Tom Stian Bjerk]

I have checked now. And we dont have any delete or clear events tasks..

This is ann upgrade from 4.x. I have deleted the old events tasks and made new ones. But it still now works.. I worked fine in 4.x .

[Tom Stian Bjerk]

it should be.. "it still NOT works" :)

[Stephane Cadieux_1]

I had the same problem until I changed the owner of the Event job to my service account of "HP Systems Insight Manager".

Let me know if it's working for you also.

Stephane

[Johann Folkestad]

I had the same problem. How is the SNMP-trap settings on the client ?

Snmp service - traps, set the ip to the managementserver and the default community string.


Regards
Johann Folkestad

[Nancy Kafer]

What do you mean you changed the event job to your service account "HP Systems Insight Manager"? Are you talking about the account that the service "HP Systems Insight Manager" runs under? My event matches that services (both are domain accounts) but it still doesn't work. I also deleted and recreated the event task but it still doesn't work.

It was working until I messed with the versions of Java running on my SIM server. I deleted an older version and upgraded to the newest version. Is there something that needs to be done when changing version of Java?

Nancy

[Stephane Cadieux_1]

Yes, I mean the Windows accout which you start SIM. When you create a new task, there is now place to put the owner, you must click on edit to change it.

The best way is that you create the Event Handling with an existing collection. You can check when there is a new event if the last run value change in the same time (in Automatic Event Handling - Manage Tasks)

Regards,
Stephane