Product Model is always IBM!

[Tony Cresswell]

I'm running a SIM5 SP5 server on a server farm of 99% HP Proliants with about 30 IBM XSeries servers. (SP5 upgraded from SP4, not a fresh install)

When I came in this morning (an auto discovery runs every night) ALL servers had a Product Model value of IBM!

If I run a data collection on any of the servers the Product Subtype is HP Proliant but the Product Model is IBM?!?!?!?

If I delete the entry and rediscover it it's the same!

Has anyone seen this?

[sandeep_raman]

Hello Tony,

Try a Configure/Repair agent.
Restore globalsettings.props from a working backup if the above does'nt work.

SRH

[Tony Cresswell]

I tried this but get the following error:

Failed to connect to CIMOM: CIM_ERR_ACCESS_DENIED(CIM_ERR_ACCESS_DENIED: Access to a CIM resource was not available to the client: "LogonUser()")

I am enterign a valid administrator account for that server.

I tried copying a known good globalsettings.props over but still no joy.

I fear a complete reinstall is in order!

[Aravindh Rajaram]

Have you modified any of the SNMP rules in the Manage System Types page (under Options) menu?

[Rob Buxton · Accepted solution]

A bit late now, but this sounds like someone had added a new System Type under the Manage System Types and had made it a bit too generic.

[Tony Cresswell]

Thanks, I've checked the "Manage System Types" and do have an entry for IBM as follows:

Product Model: IBM
System Type: Desktop
Subtype: None
Protocol: DMI
Priority: 6
System Object Identifier: -

Does that sound right?
I certainly didn't add this, but I don't understand the terminology fully regarding these values?

[Aravindh Rajaram]

There should be one more entry with IBM as product name, "Server" as product type and "SNMP" as protocol. Please verify the OID values for that rule.

[Tony Cresswell]

That entry doesn't exist, is it a default value that is added when SIM is installed?