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PSP 7.50 and Remote Monitor Service for Windows

 
Steven Baillie
Trusted Contributor

PSP 7.50 and Remote Monitor Service for Windows

I have installed PSP 7.50 on 2 windows 2003 ervers and the HP ProLiant Remote Monitor Service for Windows does not upgrade from 5.1.2195.0 Version 5.2.2195.0. I have tried running cp005764.exe and this installs but after a reboot the VCA still reports version 5.1.2195.0 is installed. I have a yellow warning triangle because this will not install.

any help

steven
4 REPLIES 4
Rich Purvis
Honored Contributor

Re: PSP 7.50 and Remote Monitor Service for Windows

Are your other agent services running? The VCA does not get the version information itself - the foundation agent service collects the version information and the VCA picks it up out of a table.

-Rich
Why does my tivo keep recording Nickelodeon?
Steven Baillie
Trusted Contributor

Re: PSP 7.50 and Remote Monitor Service for Windows

yes the other agents are running.


steven
Steve Laber
New Member

Re: PSP 7.50 and Remote Monitor Service for Windows

select the allow force downgrade option.

Even though it is not a downgrade it seems to the the upgrade occur.
Steven Baillie
Trusted Contributor

Re: PSP 7.50 and Remote Monitor Service for Windows

I uninstalled the Remote Monitor Service and then installed the newest version.

Hopefully HP will take note of this bug.


thanks



steven