PSP 7.80 Mgmt Agents issue on DL380G3/Netware 6.5sp5

[Carol Phelps]

Hello--
We had psp 7.70, which worked. Installed 7.80 on a DL380/NW6.5sp5 server and the web access "Management Agents" pages have a possible issue:

--with 7.70 the server showed all OK. But with 7.80, the "Environment" shows as "Failed."

Compare FANS in:-----------7.70 vs. 7.80
1 CPU (Absent)----------Unknown vs. Degraded
2 CPU (Present)--------------OK vs. OK
3 IO Board (Absent)-----Unknown vs. Failed
4 IO Board (Present)---------OK vs. OK
5 CPU (Present)--------------OK vs. OK
6 CPU (Present)--------------OK vs. OK
7 Power Supply (Present)-----OK vs. OK
8 Power Supply (Absent)-Unknown vs. Failed

So it appears to be reporting "absent" items as "failed" or "degraded?"
Regards, Chris G

[Hakan Naslund]

Yes, same problem here.

NetWare 6.5 SP6 / DL380 G4 / PSP 7.80

[Torbjörn Lundkvist]

I have the same problem with PSP 7.90. Is there a way to report this to HP? Obviously they have totally missed this issue since it is still there...

[Rob Buxton]

If you have HP Support for your servers then you can log a call with HP about this. Just use your normal channels.

[Torbjörn Lundkvist]

Unfortunately the servers, belonging to a customer, are DL380 G3:s and they have passed the three year mark and have no valid support agreement left.

I could probably log a call using another customers servers that are newer, and does have valid support agreements, but I would prefer not to involve them in this matter.

Thanks for the quick reply though.

[Gareth H Wilson]

i am getting the same problem with some of my g2's and g3's but wierdly some of them are displaying correctly:S

will let you know if i can get a call logged with hp about it as warrantly after 3 years passes onto maintainence contract which isnt with hp, g4's seem to be working fine

[Gareth H Wilson]

I have just tried PSP 791a but that still installs the system management homepage version 7.90a which still shows the symptoms, unfortunetley none of my G2 & G3's are under warranty with HP :( so i can't log a call about this against these servers, do you know if you can log a call for insight manager even though its a "free" piece of software ??

[Gareth H Wilson]

ok i have had a look at 2 of my G3's one is showing this problem and the other isnt, all i can see thats different is that the one that is failing is running bios version "P29-09/15/2004" and the one that is working is running an older bios version of "P29-05/01/2004"

What bios versions are you guys running ?

[Torbjörn Lundkvist]

Mine has the later bios, so that could have something to do with it.

[Erik Withaar]

I think there's a programming error in one of the agents. I run serveral Netware 6.5sp6 servers with PSP791, and all the ML370 report fan error's; the ML350 report fine.
So I use the following 4 NLM's from PSP770 (CPQHLTH.NLM, CPQHTHSA.NLM, CPQBSSA.NLM and CPQRISA.NLM) in my production environment (of course after testing it on a test ML370), and my servers reporting status OK.
Remark: I've not tested a disconnected fan or so

Good luck and on to PSP792?

[Erik Withaar]

I forgot, recently all my servers run the latest firmware (Proliant Firmware CD 7.91); previous versions gave same results.

[Chris Graulich]

A Couple of comments---
--the affected servers are running the newer BIOS version
--a case opened with HP resulted in the advice to backrev to 7.70. That "fixed" the problem, but was not a very satisfactory answer.
Regards, Chris G.

[Gareth H Wilson]

lol good 'ol HP what a great answer, lets just hope the next PSP fixes this error....

[Gareth H Wilson]

Erik

Is there any chance you can email me those 4 nlm's ? my email is g.h.wilson@swansea.ac.uk
i have just downloaded psp770 but have no test server s current to deploy psp770 to to get at the nlms as they arent called that when you just downlaod the PSP, if you could email me them it would be much appreciated

Cheers

Gareth

[Gareth H Wilson]

Thanks For the Info Erik, replacing those files from the 7.70 PSP has now made the "Environment" section report correctly in insight manager :)

Cheers again

[Steven Baillie]

I changed the 4 files back to PSP 7.70 and this solved my issues of reporting wrong errors.


thanks


steven

[Anis HAMED]

hi,
i have a similar problem on the DL380 G2 and G3
i've tried to update the two servers with the firmware cd 8.0 (Bios update) and update with PSP 8.0 and i have the same issue as the first post.

Ps: The update with psp 8.0 solved the problem on the DL380 G4 but not the G2 and G3 :-(

Any Ideas ?

[Proliant-Novell Team]

According to our research in our labs, this issue is being happening with every new PSP version after the 7.70. This both affects the DL380 series, showing CPUs and Power Supplies in a degraded status, when they are not present, and in the ML350 G5 (researching for some other servers to include in the scope if required), showing a â Fan Degraded Statusâ when not present, or the Overall Thermal Status as â Failedâ .

The cause of this â error messageâ is not the drivers or the SMHP, but the Management Agents. The following agents are the responsible for this issue:

CPQBSSA - HP Insight Management Base System Agent
CPQRISA - HP Insight Management Remote Insight Agent
CPQHTHSA - HP Insight Management Health Agent
CPQTHRSA - HP Insight Management Threshold Agent

The issue was detected and escalated to engineering since the PSP 7.80 & 7.90, and with the new release of the 8.00 have been a little improvement in the fans problem, but havenâ t been fully solved.

At this point, the workaround to make the SMHP show the proper information is use the SM Agent included on the PSP 7.70. The only agent required to be downgraded are the listed above, nonetheless the PSP could be fully apply, but this will downgrade SHMP and drivers too.

This is the current resolution, until engineering release a new set of agents that fix this issue on this specific servers.