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Remote Support Software Manager Install Failure

 
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Occasional Advisor

Remote Support Software Manager Install Failure

I'm new to HP SIM. Trying to install 5.1 and everything went well except RSSM. The following error is in the log:

Opening semaphore file.
Reading semaphore file.
semaphore file contained:
closing semaphore file
semaphore: C:\ISEE_CMS_SWMAGENT_install.txt still exists. Slept 0/600000
Opening semaphore file.
Reading semaphore file.
semaphore file contained:
closing semaphore file
semaphore: C:\ISEE_CMS_SWMAGENT_install.txt still exists. Slept 5000/600000

Tries for a while then: Exiting with failure.

Any help would be greatly appreciated..
10 REPLIES 10
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Advisor

Re: Remote Support Software Manager Install Failure

Are you installing it via Remote Desktop? If so make sure you are in Console mode.

Or just do the install physically on the server.

note: You may have to uninstall and reinstall to see some results.

Hope that helps.

leon.
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Honored Contributor

Re: Remote Support Software Manager Install Failure

Hello Chris,

http://docs.hp.com/en/5992-1708/5991-1708.pdf

This should get you going !!

Regards,
James.
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Occasional Advisor

Re: Remote Support Software Manager Install Failure

Thanks for the responses...

I plan on digging into this a bit more today.
Not installing using RDP but it is running on a W2K3 VM, running ESX 3.0.2.

Thanks!

cf
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New Member

Re: Remote Support Software Manager Install Failure

Also experiencing this problem, running on a brand new- new-installed DL360 G5.

I ran it trough the iLO2 advanced.
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Occasional Advisor

Re: Remote Support Software Manager Install Failure

I had this exact same issue. I worked on it for two weeks. Finally I got ahold of a 2nd level RSP support tech who had seen this issue. He walked me through these steps via an HP-Rooms session.

You have to remove RSSM, Under System Properties\Advanced\ you have to "Turn DEP (Data Execution Prevention) on for essential Windows programs and services only", then re-install RSSM from the console.

Evidently DEP's default setting prevents the RSSM install java scripts from executing properly.

Let me know if this fixes your issue.
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Occasional Advisor

Re: Remote Support Software Manager Install Failure

Thanks! I'll give that a try and let you know if it worked. I've put this off to the side since I've had other things to work on and really wasn't "critical"...

I'll try your suggestion this week....

thanks again,

c
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Respected Contributor
Solution

Re: Remote Support Software Manager Install Failure

Please note that RSSM is not supported on virtual machines yet.

You wont be able to use the Contract and Warranty features unless you install on a physical proliant server (not 1xx series)
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Occasional Advisor

Re: Remote Support Software Manager Install Failure

OK, good to know...

Thanks

c
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Occasional Advisor

Re: Remote Support Software Manager Install Failure

I'm installing SIM 5.2 on a Proliant DL380 G5 with Windows 2003 R2 64-bit SP2. SIM installs and functions without problems. The Remote Support Software Manager installs ok but fails when trying to register. I've verified that the proxy settings are not the problem.

Anyone have any ideas?

Is RSSM not supported on Windows 2003 with R2, 64-bit, or SP2?